L’IoT au service d’une meilleure prise en charge à l’hôpital

Amélioration des soins, sécurité accrue, réduction des coûts, gains de productivité… L’Internet des objets (IoT) améliore le fonctionnement quotidien des hôpitaux et les transforme en établissements intelligents. Plus de 15 millions d’économies par an A l’échelle mondiale, 60% des établissements de santé ont déjà adopté… L’article L’IoT au service d’une meilleure prise en charge à l’hôpital est apparu en premier sur ICT Experts Luxembourg. ICT Experts Luxembourg


3 Key Components to Consider When Evaluating IP Phones to Sell with Your VoIP Service

Evaluating which VoIP phones to sell with your VoIP service can be a daunting task, especially when there are so many IP phone options available on the market. Which manufacturers or products are best for your customers? Before you jump into making a rash decision, be sure to at least consider these 3 key components: Product Stability Product stability is one of the top priorities during any IP phone evaluation. You will want to make sure your customers have a great communication experience without any interruptions or downtime. Check reviews or forums to see what other users are saying about the products you are interested in. Are there any software bugs or issues? How frequently do the issues happen? Have they been solved in a timely manner? Stellar Support There’s no 100% guaranteed, for perfect IP phone; so make sure you have a great technical support team to help you solve issues when needed. How does the manufacturer handle technical issues? Is there an easy way for you to contact the support team (via phone, email, webpage, etc.)? Do they offer 24/7 support? Customer Preference Last but not least, do your research on your customer base! Whether it’s the location of a button, touchscreens, or the size of the phone,…


From Reseller to Strategic Service Provider

Resellers. Value added resellers (VARs). Managed service providers (MSPs). Trusted advisor. These are chief among the terms commonly used to describe a vendor’s channel partner. These partners work with small The post From Reseller to Strategic Service Provider appeared first on Inside the Asterisk. Inside the Asterisk


Vulnerability Assessment & Management – The Managed Service Provider view

Zero risk never existed and will never exist. This is definitely true for many things in our day-to-day lives but is even more relevant when it comes to ICT. We live with the threats, the vulnerabilities and the shortcomings that are inherent in our technologies… L’article Vulnerability Assessment & Management – The Managed Service Provider view est apparu en premier sur ICT Experts Luxembourg. ICT Experts Luxembourg


Polycom Has Released a New Series of VVX SIP Phones and New Cloud Service Certifications!

After being acquired by Plantronics earlier in July of 2018, Polycom Inc. has recently announced the release of their new VVX series of business IP phones! This new portfolio includes the VVX 150, VVX 250, VVX 350, and VVX 450 business phones. Polycom’s New VVX Business SIP Phones All four of these models feature Polycom HD Voice and Polycom Acoustic Fence, color LCD, modern design, easy deployment options, and USB, and Gig ports. Designed to meet all budgets and communication needs, the new VVX series also supports the industry’s most popular Open SIP software features and integrates with over 60 call control platforms worldwide. Polycom Device Management Service for Service Providers (PDMS-SP) Polycom also announced that they are now beginning to certify VoIP service providers on their new cloud service, PDMS-SP. The PDMS-SP is designed to help partners better manage complexity, increase profitability, and enhance customer satisfaction. Service providers are able to manage, monitor, and measure the growing complexity of audio devices in organizations easily through Polycom’s cloud service. An API is expected to be released to allow providers to customize the services and analytics they need from Polycom audio devices used by each customer into their portals. We are excited about the new releases from Polycom and are expecting…


Auerswald Support 4.0 – Komm‘ zum besten Service

Sparen, Sparen, Sparen – Egal was es kostet Herunterfahren der Service-Leistungen, Einschränkung der telefonischen Erreichbarkeit, Übertragung der Dienste an Call-Center oder Distributoren – so sieht derzeit die Support-Landschaft der ITK-Branche aus. Partner anderer Hersteller sind oft ratlos und verärgert, weil sie kaum noch schnelle und kompetente Hilfe bekommen. Guter technischer Support fällt Der Originalartikel Auerswald Support 4.0 – Komm‘ zum besten Service wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


Customer Service Pain Points a UC Solution Can Solve

More than 70% of consumers say that valuing their time is the most important thing a company can do to provide them with good service. When a customer calls into The post Customer Service Pain Points a UC Solution Can Solve appeared first on Inside the Asterisk. Inside the Asterisk


Rich Communications Service (RCS) Market

Rich Communications Service (RCS) is the platform that enables the delivery of communication experiences beyond SMS and voice, providing consumers with instant messaging or chat, live video and file sharing – across devices, on any network. RCS, which is a GSM Association (GSMA) enterprise, provides mobile network operators to uphold their existing customer base by keeping the customers connected through enriched communication services. RCS marks the transition of messaging and voice capabilities from Circuit Switched technology to an all-IP world – and it shares the same IMS investment and leverages the same IMS capabilities as VoLTE and Video calls over LTE. The Rich Communications Service (RCS) Market is estimated to witness compound annual growth rate (CAGR) of 41.81% from 2015 to 2020. The major factors driving the RCS market are the customer retention, influence of social networks, collaboration between the carriers, benefits from investments and global interoperability. The rich communication service market faces major hindrances like competition of OTT players and lack of awareness among organizations regarding the consumption and usage. The messaging market has gradually become more competitive with the entry of major OTT players, such as Line, Skype and WhatsApp. Rich Communication Service provides organizations integrated voice and video services, interoperability across any operator network, the ability to…