Must-Have Unified Communications Features for Auto Dealerships

  Today’s car buyers have several options for where and how they purchase their vehicles. Senior Director at J.D Power, Arianne Walker, stresses that “shoppers are gathering information digitally up The post Must-Have Unified Communications Features for Auto Dealerships appeared first on Inside the Asterisk. Inside the Asterisk

Unified Communications: Videotelefonie, Application Sharing, Mobility & Co.

Das Thema Unified Communications ist, ähnlich wie die IP-Telefonie, aus der Geschäftswelt nicht mehr wegzudenken: Mitarbeiter und Geschäftspartner vernetzen sich und tauschen in kürzester Zeit Informationen aus. Durch verschiedene Kommunikationsmittel verbessern sie ihre Erreichbarkeit, steigern ihre Effizienz und beschleunigen somit Geschäftsprozesse. All dies ist nur durch eine vereinheitlichte und integrierte Kommunikationsstruktur möglich. Unified Communications by innovaphone bietet genau dies. Verschiedene Unified Communications Bausteine machen aus der VoIP Telefonanlage innovaphone PBX eine ausgereifte und dabei immer noch schlanke Kommunikationskomplettlösung. Bei innovaphone steht dabei der Webclient myPBX im Mittelpunkt. Er vereint verschiedene Unified Communications Elemente unter seiner übersichtlichen Oberfläche: Klassische IP Telefonie, Telefonkonferenzen, Firmenverzeichnisse, Verbindungsprotokolle, Presence-Angaben, Instant Messaging, Collaboration Sessions, Desktop Videotelefonie oder Videokonferenzen – mit der Unified Communications Lösung von innovaphone ist alles möglich, egal ob vom Büro, Homeoffice oder von unterwegs aus. innovaphone Blog

The Evolving Role of Video Communications for Customer Interactions

For the past decade, Enterprises have used video to avoid travel. The videoconferencing impact on transportation is such that Scientific American dedicated an article on its effects reducing greenhouse gas emissions. Lately, enterprises have started to revisit how they can leverage video. In a world ruled by the customer experience, they are finding video can fulfill the strategic mission of enabling high-quality, face-to-face, interactions. Balancing self-service and automation Customer Service organizations are continually being asked to improve their operating costs and as a result they are turning to self-service and automation. If these technologies cannot effectively address the modern customer’s desire for convenience, they can often backfire. Consumers can easily become frustrated, feeling stuck dealing with a machine when they really want the personal touch of a real-time interaction. Help required Although consumers can call to get help, long wait times, rigidly scripted processes, and the uncertainty of being able to get to a competent associate are making customers reluctant to use the phone. This trend is striking when looking at a Dimension Data survey of channel preferences by age group that finds while the telephone is the channel of choice for people 35 years and older, it drops to fourth choice for the Millennial generation. Many companies have turned…

Rich Communications Service (RCS) Market

Rich Communications Service (RCS) is the platform that enables the delivery of communication experiences beyond SMS and voice, providing consumers with instant messaging or chat, live video and file sharing – across devices, on any network. RCS, which is a GSM Association (GSMA) enterprise, provides mobile network operators to uphold their existing customer base by keeping the customers connected through enriched communication services. RCS marks the transition of messaging and voice capabilities from Circuit Switched technology to an all-IP world – and it shares the same IMS investment and leverages the same IMS capabilities as VoLTE and Video calls over LTE. The Rich Communications Service (RCS) Market is estimated to witness compound annual growth rate (CAGR) of 41.81% from 2015 to 2020. The major factors driving the RCS market are the customer retention, influence of social networks, collaboration between the carriers, benefits from investments and global interoperability. The rich communication service market faces major hindrances like competition of OTT players and lack of awareness among organizations regarding the consumption and usage. The messaging market has gradually become more competitive with the entry of major OTT players, such as Line, Skype and WhatsApp. Rich Communication Service provides organizations integrated voice and video services, interoperability across any operator network, the ability to…