The Virtualization Option for Unified Communications

Most of us understand the on-prem or cloud options when considering a new UC solution. But what about a virtualization option for on-prem solutions? That is, taking the UC software and running it on an already existing high-powered server that is running other of your business applications as well. This would save you money because you wouldn’t necessarily have to buy another piece of hardware to go with your new UC software. First of all, let’s examine why this might be possible in the first place. One reason is pure advances in computing power. The COTS (commercial off the shelf) server you buy today clearly has a lot more computing power than the server you bought 5 years ago or even 18 months ago. I learned all about Moore’s law when I worked for Intel. As such, you don’t need discrete hardware to run each business application. It’s a bit hard to wrap your head around if you haven’t thought about it, but it makes sense. If the server has more computing power, then for any given application there will be “wasted” computing power on such as server. So why not use up that computing power by having it applied to multiple tasks or applications? Another reason is that, as…

Keeping the New Workforce Engaged with Unified Communications

The people who make up today’s workforce and the way they approach their careers has undergone dramatic change with the rise of the younger generations. Whether working for a small The post Keeping the New Workforce Engaged with Unified Communications appeared first on Inside the Asterisk. Inside the Asterisk

Unified Communications Systems and Contact Center Features

A few months ago, I wrote a blog about Unified Communication solutions including some contact center features like music on hold, callback when available, call queues, and routing rules (such The post Unified Communications Systems and Contact Center Features appeared first on Inside the Asterisk. Inside the Asterisk

Ribbon Communications EdgeMarc 15.5.0 Release

Ribbon Communications Inc recently released its latest update to its Intelligent Edge devices. The EdgeMarc (VOS) Release 15.5.0 includes both software and hardware updates for this release. These hardware updates are model-dependent, but software updates have been made to all Intelligent Edge devices. New features from the EdgeMarc (VOS) 15.5.0 Release. Security upgrades – Multiple security enhancements related to upgrading OpenSSL 1.0.2q, NTPsec upgrade 10 1.1.2, Net,SNMP upgrade to 5.8, OpenVPN upgrade to ver. 2.4.6 Resilience- WAN link redundancy (WLR) now works with high availability (HA) to provide greater resilience for EdgeMarc devices (HA allows for standby EdgeMarc to take over in case the primary EdgeMarc suffers a system failure, while WLR allows the EdgeMarc to switch over to a secondary WAN link in case the primary WAN link goes down) E1 Support – A new sku for the EdgeMarc 4808 supports a 4-port E1, providing 120 E1 channels and 24 FXS channels. Software support is added to EdgeMarc 4806 and EdgeMarc 4808 support 2-port E1. To view the EdgeMarc devices click here. About EdgeMarc (VOS) Release 15.5.0  The EdgeMarc Intelligent Edge devices are ideal for service providers and enterprises that are looking to deploy Unified Communications while not compromising on security. The EdgeMarc contains enterprise session border controller (eSBC)…

Unified Communications and Improved Service Time

I’ve written multiple blogs in the past about how Unified Communications (UC) can improve workforce productivity, collaboration, etc. We even have an excellent white paper outlining some of the actual The post Unified Communications and Improved Service Time appeared first on Inside the Asterisk. Inside the Asterisk

Top Reasons Businesses Aren’t Adding Video to Their Communications Strategy

With real-time video communications growing rapidly in such markets as healthcare and financial services, why are other businesses still reluctant to embed this technology in their communications applications? The top two reasons, according to Vidyo’s recently released survey, The Rise of Embedded Video Communications Report 2018, are cost and security. Not too surprising. But if  Read More The post Top Reasons Businesses Aren’t Adding Video to Their Communications Strategy appeared first on Vidyo Blog. Vidyo Blog

How Unified Communications Boosts Workplace Productivity

Many organizations fuss around with different apps and new gizmos hoping to find the magic bullet solution to increasing their workplace productivity. But a growing number of businesses are learning The post How Unified Communications Boosts Workplace Productivity appeared first on Inside the Asterisk. Inside the Asterisk

What Your Unified Communications Phone System Does in a Typical Day

A couple of weeks ago I wrote a blog explaining what Unified Communications is. If you use a UC phone system, you might not even know where it physically is. Perhaps The post What Your Unified Communications Phone System Does in a Typical Day appeared first on Inside the Asterisk. Inside the Asterisk

Must-Have Unified Communications Features for Auto Dealerships

  Today’s car buyers have several options for where and how they purchase their vehicles. Senior Director at J.D Power, Arianne Walker, stresses that “shoppers are gathering information digitally up The post Must-Have Unified Communications Features for Auto Dealerships appeared first on Inside the Asterisk. Inside the Asterisk

Unified Communications: Videotelefonie, Application Sharing, Mobility & Co.

Das Thema Unified Communications ist, ähnlich wie die IP-Telefonie, aus der Geschäftswelt nicht mehr wegzudenken: Mitarbeiter und Geschäftspartner vernetzen sich und tauschen in kürzester Zeit Informationen aus. Durch verschiedene Kommunikationsmittel verbessern sie ihre Erreichbarkeit, steigern ihre Effizienz und beschleunigen somit Geschäftsprozesse. All dies ist nur durch eine vereinheitlichte und integrierte Kommunikationsstruktur möglich. Unified Communications by innovaphone bietet genau dies. Verschiedene Unified Communications Bausteine machen aus der VoIP Telefonanlage innovaphone PBX eine ausgereifte und dabei immer noch schlanke Kommunikationskomplettlösung. Bei innovaphone steht dabei der Webclient myPBX im Mittelpunkt. Er vereint verschiedene Unified Communications Elemente unter seiner übersichtlichen Oberfläche: Klassische IP Telefonie, Telefonkonferenzen, Firmenverzeichnisse, Verbindungsprotokolle, Presence-Angaben, Instant Messaging, Collaboration Sessions, Desktop Videotelefonie oder Videokonferenzen – mit der Unified Communications Lösung von innovaphone ist alles möglich, egal ob vom Büro, Homeoffice oder von unterwegs aus. innovaphone Blog

The Evolving Role of Video Communications for Customer Interactions

For the past decade, Enterprises have used video to avoid travel. The videoconferencing impact on transportation is such that Scientific American dedicated an article on its effects reducing greenhouse gas emissions. Lately, enterprises have started to revisit how they can leverage video. In a world ruled by the customer experience, they are finding video can fulfill the strategic mission of enabling high-quality, face-to-face, interactions. Balancing self-service and automation Customer Service organizations are continually being asked to improve their operating costs and as a result they are turning to self-service and automation. If these technologies cannot effectively address the modern customer’s desire for convenience, they can often backfire. Consumers can easily become frustrated, feeling stuck dealing with a machine when they really want the personal touch of a real-time interaction. Help required Although consumers can call to get help, long wait times, rigidly scripted processes, and the uncertainty of being able to get to a competent associate are making customers reluctant to use the phone. This trend is striking when looking at a Dimension Data survey of channel preferences by age group that finds while the telephone is the channel of choice for people 35 years and older, it drops to fourth choice for the Millennial generation. Many companies have turned…

Rich Communications Service (RCS) Market

Rich Communications Service (RCS) is the platform that enables the delivery of communication experiences beyond SMS and voice, providing consumers with instant messaging or chat, live video and file sharing – across devices, on any network. RCS, which is a GSM Association (GSMA) enterprise, provides mobile network operators to uphold their existing customer base by keeping the customers connected through enriched communication services. RCS marks the transition of messaging and voice capabilities from Circuit Switched technology to an all-IP world – and it shares the same IMS investment and leverages the same IMS capabilities as VoLTE and Video calls over LTE. The Rich Communications Service (RCS) Market is estimated to witness compound annual growth rate (CAGR) of 41.81% from 2015 to 2020. The major factors driving the RCS market are the customer retention, influence of social networks, collaboration between the carriers, benefits from investments and global interoperability. The rich communication service market faces major hindrances like competition of OTT players and lack of awareness among organizations regarding the consumption and usage. The messaging market has gradually become more competitive with the entry of major OTT players, such as Line, Skype and WhatsApp. Rich Communication Service provides organizations integrated voice and video services, interoperability across any operator network, the ability to…