How to Set Up Call Pickup on Digium’s D-Series IP Phones

Call Pickup is a feature that allows you to answer someone else’s call. This comes in handy in workgroup settings like customer service and/or call centers where you have high call volume to handle!  Setting up the Call Pickup feature is fairly easy on Digium’s D-Series and there are many customization options to make your communication as smooth as possible. Let us walk you through the steps: How to Set Up Call Pickup on Digium’s D-Series IP Phones To set up Call Pickup, you must log in as a Switchvox administrator and have the permission to manage extensions.  Create a Feature Code extension of the type Directed Pickup: Setup > Manage: Create Extension Set a feature code and use Create Directed Pickup Group to specify the authorized extensions (who can pick up others’ calls) and the target extensions (whose calls can be picked up by the authorized extensions). Click Save Directed Pickup Feature Code.   Set up the authorized SIP Phone extensions: You can make this change in each extension, or use the Bulk Modify tool. Digium Phone Settings: Contact Settings: Number of Rapid Dial Subscriptions Ensure that items #1-5 (depending on phone model) are subscribed to. Meaning set this number high enough to serve your call pickup targets. Subscribing…


DOs and DON’Ts of the effective conference call

The post DOs and DON’Ts of the effective conference call appeared first on MIXvoip: Smart Business Telephony, Cloud SIP and Internet solutions. MIXvoip: Smart Business Telephony, Cloud SIP and Internet solutions


The Jabra Pro 920 Wireless Headset: How to Set Up Remote Call Control

Whether you are a sales rep, a call center agent, or a customer service associate, you’ll love Jabra’s remote call control feature! It gives you true wireless communication experience by allowing you to answer and/or end a call on your desk phone. Today we are going to show you how to set up this cool feature on Jabra’s Pro 920 wireless headset. Don’t miss it! How to Set up Remote Call Control on Jabra’s Pro920 Wireless Headset In order to enable the remote call control feature on Jabra’s Pro 920, your desk phone needs to have an electronic hookswitch (EHS) or a remote handset lifter (RHL) installed.  Setting up remote call control on Jabra’s Pro 920 wireless headsets is fairly simple! Let’s get started: Step 1: Simultaneously press and hold both handset volume buttons until the voice prompt says “Setup” and then release the button. Step 2: Now you need to use the headset buttons to cycle through the settings and values you desire. For the remote call control setting, you’ll need to see 4 times of flash and select the connection mode you need accordingly. See the chart below for the base lights indicator guide:  Did you set up the remote call control on your Pro 920 successfully? Read…


Conference Call – the best solution for business meetings

Conference calls are considered one of the most effective tools for business meetings with no boundaries or physical presence. Their simplicity and high accessibility turned them into a much favored medium for daily business communication.  Learn about the advantages of conference calls and how the business benefits of them. Find useful tips on how to host effective business meetings over the phone. The post Conference Call – the best solution for business meetings appeared first on MIXvoip: Smart Business Telephony, Cloud SIP and Internet solutions. MIXvoip: Smart Business Telephony, Cloud SIP and Internet solutions


New! CompletePBX 5.0.74 Adds Improvements for Call Centers and Hospitality

Are your outbound calls always being blocked or ignored? Xorcom has a solution for you to reach your potential customers better! This month’s Xorcom PBX software updates focus on improving your call center performance and hospitality services. Let’s take a quick look: Random Caller ID for Call Center Outbound Calls Randomize your caller ID of outbound calls to avoid being blocked or ignored! To set this feature: Prepare a list of caller ID numbers to be used by the outbound route.  Make sure you use caller ID numbers that are allowed to be used with your trunk by the provider. Go to Outbound Routes Make sure Overwrite CID is set to either Always or If not Empty Set Randomized Caller ID to Yes Enter the list of caller ID numbers in Caller List Additionally, new announcement options are also being added to call center queues (PBX -> Call Center -> Queues).  Callers will now hear a generic or agent-specific announcement when connecting to the agent, for example: “You are now being connected to James Harley, a phone-system specialist”. Multiple PBX Extensions per Hotel Room Do you have large suites that require direct dialing to each individual phone? Now you can assign multiple extensions per hotel room in the Hospitality (Complete…


Top 5 reasons to consider call conferencing in 2019

The post Top 5 reasons to consider call conferencing in 2019 appeared first on MIXvoip: Smart Business Telephony, Cloud SIP and Internet solutions. MIXvoip: Smart Business Telephony, Cloud SIP and Internet solutions


PBX Call Assist 3 – Erreichbarkeit immer dabei

Die Zeiten von klassischen 9-5-Jobs sind vorbei. Arbeitsplätze sind flexibler als je zuvor und immer mehr Menschen entscheiden sich für das mobile Arbeiten. Das “von wo“ ist inzwischen in vielen Berufen völlig unwichtig geworden: Solange eine Internetverbindung zur Ausstattung gehört, kann nahezu von überall gearbeitet werden. Mit PBX Call Assist Der Originalartikel PBX Call Assist 3 – Erreichbarkeit immer dabei wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


PBX Call Assist 2 – unsere neue CTI-Software

PBX Call Assist 2 ist unsere CTI-Lösung und öffnet die Türen für die Steuerung deiner Telefonie über den Windows-PC. Was diese Software alles kann, wollen wir in diesem Blogbeitrag genauer erläutern. PBX Call Assist 2 – ein Überblick CTI steht für Computer Telephony Integration und dient als Unterstützung des Telefondienstes durch Der Originalartikel PBX Call Assist 2 – unsere neue CTI-Software wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


Grandstream GXP1615: How to Place a Call Using Call History

Time is very valuable thing to all of us. We are constantly looking for ways to save it, and when it comes to work, anything that saves you time is worth doing! One thing we all know is that having a VoIP phone at desk increases productivity and makes your life easier. Some VoIP phones are so feature rich, that we sometimes overlook some of the simple things that can speed up even the smallest of tasks. There is one shortcut that most VoIP phones have that I think is worth mentioning, and that is utilizing the Call History feature on your phone to place calls. This can save you time looking up phone numbers, or even having to dial numbers. Especially when it is a consistent phone number that you are calling. I’m sure there are several scenarios that we can think of where this might come in handy, and I’m sure a lot of you already use this feature on your cell phone. For the sake of this blog post, I will use the Grandstream GXP1615 as an example of how to access, and use your Call History. Accessing your call history is simple. All you have to do is first press the Menu button in order to…


Call Center features with 3CX Phone System

In today’s cut throat market, businesses of all sizes must be seen to be providing superior customer service to their existing and potential customers. Traditional proprietary PBX’s with call centre functionality have proven to be either too expensive or difficult to set up. 3CX changes this as it provides professional call center features within the 3CX Phone System Professional edition at an affordable price, allowing your business to focus on providing the best possible customer service. 3cx Phone system is a Windows based IP PBX system. By installing 3cx phone system you can save on costs by using existing Windows server, or install 3cx on a dedicated PC. Norcom has great features and you can connect many different IP phones such as Yealink, Snom, Grandstream, Cisco and so on. This means unlike most proprietary systems, you are not just tied to a limited number of choices that the manufacturer allows you, and you can change handsets down the track if something better comes along. 3cx has thousands of systems installed worldwide and is really gaining momentum here in the Australian market place. We rate this system very highly for it’s ease of operation, great built in software apps and ease of use for the average person. We think 3cx has…