Blog Series: Business Challenges solved by Cloud CollaborationPart 1 – Connecting Highly Mobile Employees

In this four-part blog series we’ll explore the top business challenges solved by cloud-based video collaboration. Part one focuses on connecting highly mobile employee roles that can be found in any industry, like field sales, field services, and consultants. And some industries have even greater needs for reliable mobile collaboration, like manufacturing, oil & gas, and healthcare. As organizations seek to optimize field operations, the adoption of BYOD mobile collaboration is expanding. According to a recent report published by Nemertes Research1, 32.5% of enterprise employees now use WLAN, cellular, or other forms of wireless as their primary network technology. This ups the ante when it comes to video-enabling mobile users for business collaboration, because mobile and wireless networks are often unpredictable in terms of performance. The definition of mobile video collaboration is expanding as well: mobile collaboration is no longer limited to smartphones and tablets. There are emerging mobile use cases, like “see-what-I-see” field services applications leveraging smart glasses, drones and more. According to ABI Research2 the enterprise wearables market is exploding and expected to reach $ 18 billion by 2019. Many IT managers are turning to cloud to video-enable mobile devices for employees. But not every video conferencing cloud is the same when it comes to delivering video that…


5 Tips to Grow your VoIP Reseller Business

Everyone is always looking for ways to grow their VoIP reseller business and the industry can be a very competitive field. We have been in the VoIP business for awhile and have seen plenty of changes. Here are 5 tips we want to pass on to you make sure you’re doing everything you can to grow!   Pro Tip #1: Partner with manufacturers who offer top tier support You want to partner with manufacturers and tier 1 distributors who offer the same customer service and support as you do with your customers. Although, price can be a heavy factor, try to weigh all the other value add aspects a partner can bring to you. Get a good idea of their whole process. Here are some questions I would ask: What percentages of packages ship same day? Do you handle the returns or will I be dealing directly with a manufacturer? How is technical support handled? What is the return time of a voicemail or email to my account manager? Will I have a dedicated account representative?   Pro Tip #2: Take advantage of all marketing materials and educational documents available to you Ideally you would like to work with a partner that has marketing materials for you to use and…


Why Choose Skype for Business over Skype?

When it comes to Skype for Business, a common question we often hear is – we already have Skype account. Why do we need Skype for Business? As you may know, Skype for Business is the business version of regular Skype that offers more office applications for business usage. In this blog, we will focus on three key benefits to explain why you should choose Skype for Business over regular Skype: Cloud PBX, Expanded Capability, Stricter Security Control.   Cloud  PBX for Easy Management Skype for Business is designed for easy management. You can easily record and store your audio/ video conversation history in a Cloud system that allows you to access and manage from anywhere. Instant messages can also be stored in a separate email folder for future usage.   Expanded Capability If you need to conduct a large meeting/ webinar with more than 25 attendees, Skype might be too limited to meet your need. With Skype for Business, you are able to accommodate up to 250 people at the same time. Some new features now available in Skype for Business are: Skype Meeting Broadcast, which users can use to broadcast meetings for up to 10,000 people in a large webinar. PSTN Conference (or Dial-in conference) that lets your…


Avaya Business Partner, Cross Telecom Leads the Industry with New Certifications

As an Avaya National Platinum Business Partner and Platinum DevConnect Partner, Cross Telecom has developed a strategic relationship with Avaya that is quite distinctive. Cross Telecom has attained the highest level of certification offered to an Avaya business partner and has demonstrated an unsurpassed dedication to their partnership with Avaya. Cross Telecom has recently achieved numerous high level technical certifications that have set them apart as an Avaya business partner and allowed them to provide their customers with the world’s finest integrated communications solutions. Avaya’s Agile Communication Environment (ACE) Installation & Configuration Full Service Accreditation for Avaya Business Partners Leading-edge Avaya business partner, Cross Telecom has achieved full sales, implementation and service certifications for Avaya’s Agile Communication Environment (ACE). ACE facilitates customers in improving business efficiency by eradicating delays that are associated with business processes that are people dependent and by minimizing the time related to repetitive duties. Avaya recently announced ACE as it’s application development and delivery system that is an fundamental component of the Avaya/Nortel integrated roadmap. This means that Avaya business partner Cross Telecom is now a qualified expert in providing the complete array of implementation, support and integration services. Cross Telecom has substantially invested in outstanding professional service resources and has refined its delivery of services,…


Business Voip Provider

You know that your business needs voip and searching for a business voip provider. Several factors make up a good business voip provider. You’ll need to find the business voip provider that has the voip services you need. Consider this in selecting your business voip provider: Business VoIP Provider Costs You already know that voip phone services cost much less than the regular phone service. Lucky for you, because there are so many business voip provider today, the competition is high and the prices are lower to make the voip services more appealing. Your best bet is to make a list of your voip service requirements and business voip provider needs. Compare-contrast between the business voip provider that can give those voip phone services. Now, that you have a list of the lowest cost business voip provider, acknowledge other factors that matter in a business voip provider. Business Voip Provider Services Your business voip provider may have the voip services you need, but are the services given in a quality manner? Even above your need for low costs, is your business need for a business voip provider who gives quality service. How is the quality of the Voice Over? There should be no static or interference and no sound-time-delay in…


Bridging Skype to Business Telephony with Asterisk PBX

With outsourcing being in trend these days, talking to clients sitting in a foreign county regularly has become important. However, making calls overseas frequently is not something which is practically possible from the monetary point of view, right? As a result, Skype has come out with solutions to make our life easier and peaceful. Skype allows for low-cost calling to landlines and mobile phones and free calling to more than 400 million registered Skype users around the world using Skype for Asterisk. Skype for Asterisk provides Asterisk PBX solutions to make, receive, and transfer Skype calls.Skype for Asterisk is attuned with Asterisk 1.4, Asterisk 1.6, AsteriskNOW, and Asterisk Business Edition and supports both G.711 and G.729a calling. Skype and hosted Asterisk provide a low cost telephony options. Skype for Asterisk combines with the Skype community and provides the following benefits to its customers:Benefits of using Skype for Asterisk* Using Skype for Asterisk, you can make Skype-to-Skype calls.* It allows you to receive calls with online numbers (SkypeIn).* Using Skype for Asterisk PBX, you can make world-wide PSTN calls to landline and mobile phones. * It allows doing and receiving several parallel Skype calls from the same Skype account.* Skype for Asterisk PBX has DTMF support for incoming and outgoing calls.*…