IVR system for your business; is it the best choice?

IVR system for your business; is it the best choice? IVR systems have become widespread over the last decade. Subject of endless debates, this technology is a perfect solution to some and a less useful one to others. Let’s take a quick look at this omnipresent tool of call centers. Professionals working in call centers will tell you that the development of IVR has completely changed their trade (link). And the methods that are used to manage calls. Over the last years, the interactive voice response systems have become widespread. And now it forms the true backbones of call centers. Quick reminder: an IVR is a computer system that automatically processes the telephone calls received by a company. Callers are presented with several options that they can interact with. By pressing 1, or pressing 2 on their phone etc. the callers share valuable information. According to that choice the call is transferred to the proper department, or automatic information is provided. Cutting-edge technologies further can be integrated in some of these architectures. They can offer voice recognition, artificial intelligence and speech synthesis systems. A relief for businesses Generally, callers are identified and categorized when they call, benefiting from personalized assistance. Companies can even choose to program a hierarchical protocol amongst…


Switchvox in Review: What the Best Value in UC Has to Offer

In today’s saturated market of business phone system solutions, it is not easy to decide which one is the right choice for your business needs. Some vendors offer too many The post Switchvox in Review: What the Best Value in UC Has to Offer appeared first on Inside the Asterisk. Inside the Asterisk


Skype Ready Phones – Best Phones for Skype

Whether you are a current Skype user or you are just about to step into the Skype world, you may have already experienced or heard a lot of complaints about not being about to get Skype to function smoothly during the calls. In the blog: Improve Skype for Business Audio/Video Quality, we discussed the top factors that affect your Skype call quality. Choosing an ideal Skype-optimized phone is the first step to building a satisfactory Skype call experience. Here we highlight the best Skype ready phones at VoIP Supply that will take your communication to the next level!   What are the Best Skype Ready Phones? The Grandstream GXV 3240 is one of the most popular Skype phones that is designed for all size companies and Android smartphone users. It is a 6-line multimedia Gigabit VoIP video phone that comes with a 3-way video conferencing, a tiltable CMOS camera and HD audio/ voice. Combined the functionality of a multimedia platform with a 6-line video phone for an all-in-one voice, video, data, and mobility solution, the Grandstream GXV 3240 is the most powerful solution for users connecting from different channels. Popular Features: 6 lines with up to 6 SIP accounts including FREE IPVideoTalk account with video mail Phonebook with up to…


Get the best Yealink phone for you!

Presently, there are various kinds of phones available in the market. But if you want to buy a phone which will provide advanced features, then you may buy Yealink phone. It’s a one of the best phone company presently. It provides their services worldwide. With a specific end goal to discover which sort of remote headset best suits you in the particular circumstance, you ought to investigate in what circumstance you will require it the most. How to find best distributor If you search the internet with the term “Yealink in Australia”, you may get the best results. You ought to be mindful of the scope of the headset you need or you ought to express the number or rooms or region in which you would like the headset to work. You ought to choose the quantity of gadgets you might want to connect the headset with. When you have experienced the responses to these inquiries and accompany answers, it will be simple for you to get the right headset that will best suit your association and will bring about more efficiency of work. You have to set Yealink Auto Provisioning phone details properly. There are a number of alternatives turning out concerning wholesale remote items like to run with…


Asterisk is the best software for integration of IP-telephony-based projects.

Undoubtedly, the software was firstly created mainly or even mostly by Mark Spencer of Digium (Find out more about the history of Asterisk here.). Having released Asterisk, Mark founded Digium. Here are some Asterisk’s purposes: – Provide Asterisk’s users with the useful equipment for traditional network. Despite the fact that modern “clean” IP telephony exchange software works only with SIP, Asterisk let users connect directly to analog and digital communication. And Digium designs all the implements to make it possible (you can upload the company’s index here). – Regulate the designing of Asterisk. After thousands of users and designers around the globe have become involved in the engineering and perfecting of the software, the company’s founders had to create a administered manageable open source community. Follow the link here to find out about the community http://bugs.digium.com. – Identify and pay for the strategic plan of Asterisk’s growth. Competent programmers working in the company make this possible to achieve. Furthermore, most of the professionals and programmers came from Asterisk’s forum. Their active work on the developing of the source code that already exists and creating a new code drew Asterisk’s administrators’ attention. Digium gave away a part of its own tools to its dealers so that they could contact the software…