Call Pickup is a feature that allows you to answer someone else’s call. This comes in handy in workgroup settings like customer service and/or call centers where you have high call volume to handle!
Setting up the Call Pickup feature is fairly easy on Digium’s D-Series and there are many customization options to make your communication as smooth as possible. Let us walk you through the steps:
How to Set Up Call Pickup on Digium’s D-Series IP Phones
To set up Call Pickup, you must log in as a Switchvox administrator and have the permission to manage extensions.
NOTE: in the D80 model phone firmware version 1.9.5, the phone will need to be restarted after setting Call Pickup.
Have you successfully set up the Call Pickup function? You can even customize each extension further by setting up their rapid dial list and put Call Pickup targets in the top 5 items. Learn more details here!
Don’t forget to share your experience with us in the comment box below!
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