The Importance of Customer Satisfaction with Your SIP Trunking Service

Customer satisfaction (CSAT) is a metric that is always important, and one that Sangoma tracks closely. Many businesses, like us, know that this is really what keeps the business running. The post The Importance of Customer Satisfaction with Your SIP Trunking Service appeared first on Inside the Asterisk. Inside the Asterisk


How is Asterisk Different from FreePBX?

Astricon 2019 is next week. And while there will certainly be a lot of discussion about Asterisk, there will also be some discussion about FreePBX. And sometimes I get questions about The post How is Asterisk Different from FreePBX? appeared first on Inside the Asterisk. Inside the Asterisk


What is the Impact of the RingCentral & Avaya Partnership?

I’ve had a few people ask me what does the RingCentral and Avaya partnership mean? I have to say, my first reaction was that the messaging at Enterprise Connect 2020 The post What is the Impact of the RingCentral & Avaya Partnership? appeared first on Inside the Asterisk. Inside the Asterisk


Unser neuer Sales Configurator ist online!

Unser neuer Sales Configurator ist gestartet. Wir zeigen Ihnen hier gern, wie Sie schnell und einfach mit dem Online Tool Ihr erstes Projektierungsprojekt erstellen. Kundenanforderungen an Kommunikationslösungen steigen stetig und somit auch die Komplexität und Skalierbarkeit von ITK-Systemen. Projektierungen nehmen daher immer mehr Zeit in Anspruch. Hier bietet der kostenlose Sales Der Originalartikel Unser neuer Sales Configurator ist online! wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


Choosing between On-Premise and Cloud? Here’s How.

The debate around which phone system method reigns supreme has been building for years. Most modern vendors will offer either a hosted or on-premise offering, which can limit their perspective The post Choosing between On-Premise and Cloud? Here’s How. appeared first on Inside the Asterisk. Inside the Asterisk


Remote IP Phone Security

The importance of considering network security in VoIP/UC deployments cannot be understated. Unsecured VoIP networks are vulnerable to the same threats as regular data networks as well as many more, The post Remote IP Phone Security appeared first on Inside the Asterisk. Inside the Asterisk


Is it Possible to Outgrow an Open Source PBX?

Many small businesses have started with an open source PBX like FreePBX or another one based on Asterisk. But once you have that in place, is it possible that you The post Is it Possible to Outgrow an Open Source PBX? appeared first on Inside the Asterisk. Inside the Asterisk


Ch-ch-changes to AstriCon

A year ago, the words of rock legend David Bowie rang in my head as the acquisition of Digium by Sangoma was announced. “Ch-ch-ch-ch-changes, turn and face the strange ch-ch-ch-changes” The post Ch-ch-changes to AstriCon appeared first on Inside the Asterisk. Inside the Asterisk


Die neue Garantieerweiterung von Auerswald – ab sofort verfügbar!

Profitieren Sie von einer umfangreichen Absicherung: Mit unserer Auerswald Garantieerweiterung! Wir bieten Ihnen verschiedene Möglichkeiten unsere Garantie wahrzunehmen. So sind Sie immer auf der sicheren Seite, ganz gleich welche Bedürfnisse erfüllt werden sollen. Standardmäßig erhalten Sie von uns 24 Monate Herstellergarantie. Beziehen Sie das Produkt bei einem unserer Fachhändler, erhalten Der Originalartikel Die neue Garantieerweiterung von Auerswald – ab sofort verfügbar! wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


Keeping the New Workforce Engaged with Unified Communications

The people who make up today’s workforce and the way they approach their careers has undergone dramatic change with the rise of the younger generations. Whether working for a small The post Keeping the New Workforce Engaged with Unified Communications appeared first on Inside the Asterisk. Inside the Asterisk


IP-DECT erobert die Business Class – Neues Profi-DECT-System

IP-DECT erobert die Business Class – Neues Profi-DECT-System Die neuen COMfortel IP-DECT Phones stehen für hochwertige Verarbeitung, schickes Design und ausgezeichnete Performance. Das COMfortel M-520 ist perfekt für den Einsatz in der professionellen Geschäftskommunikation geeignet. Durch seine schlanke Bauart und das große Display, passt es ausgezeichnet auf jeden Schreibtisch. Alle Der Originalartikel IP-DECT erobert die Business Class – Neues Profi-DECT-System wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


You’re Still Using A Business Communication System at Work?

Back in April, I wrote a blog about using phones at work. There are many reasons I wrote it, but mostly they related to all this “noise” I read about The post You’re Still Using A Business Communication System at Work? appeared first on Inside the Asterisk. Inside the Asterisk


Ergebnisse des Frauenhofer Instituts (SIT) zum Thema Sicherheit

Am 16.08.2019 ist auf www.heise.de ein Artikel zum Thema “VoIP-Sicherheitslücken: Viele Büro-Telefonanlagen grundlegend unsicher” erschienen. In diesem Artikel fasst www.heise.de die Ergebnisse des „Fraunhofer Instituts für Sichere Informationstechnologie“ (SIT) zusammen: 33 Geräte von insgesamt 25 Herstellern sind demnach unzureichend sicher. Eines der untersuchten Geräte ist unser, mittlerweile nicht mehr erhältliches, Tischtelefon COMfortel Der Originalartikel Ergebnisse des Frauenhofer Instituts (SIT) zum Thema Sicherheit wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


Vacation Mode: UC Tricks for Workaholics on Vacation

It’s been proven time and time again that taking a vacation from the office boosts productivity upon return, while also improving mental stability and overall happiness. Traveling with family and The post Vacation Mode: UC Tricks for Workaholics on Vacation appeared first on Inside the Asterisk. Inside the Asterisk


Unified Communications Systems and Contact Center Features

A few months ago, I wrote a blog about Unified Communication solutions including some contact center features like music on hold, callback when available, call queues, and routing rules (such The post Unified Communications Systems and Contact Center Features appeared first on Inside the Asterisk. Inside the Asterisk


Stress-Free Mobility for Government

With the implementation of the Telework Enhancement Act in 2010, there’s been a notable movement to remote and mobile working options for government employees. And while every government agency is The post Stress-Free Mobility for Government appeared first on Inside the Asterisk. Inside the Asterisk


On-Prem Lives!

A few months ago, I spent some time looking at some data about the growth of Hosted/Cloud PBX. This week, I want to make a different point using the same The post On-Prem Lives! appeared first on Inside the Asterisk. Inside the Asterisk


UC Features that Revolutionize Government Offices

As a modern-day government employee, you’re hyperconnected. Whether you’re out in the field, engaging with constituents, responding to emails, or answering countless calls, you rely heavily on secure and quality The post UC Features that Revolutionize Government Offices appeared first on Inside the Asterisk. Inside the Asterisk


The Cost of Not Updating a Healthcare Facility’s Phone System

Doctors, nurses and medical professionals alike know that, in healthcare, every second counts. Providing care for patients quickly and efficiently becomes especially important when tending to those in critical condition. The post The Cost of Not Updating a Healthcare Facility’s Phone System appeared first on Inside the Asterisk. Inside the Asterisk


AI and Video Banking: Impacting the Future of Financial Services Now

While artificial intelligence (AI) will soon have its place at the table in just about every industry worldwide, it’s already having a huge impact on how financial services enterprises conduct business, particularly in contact centers, by shifting calls to self-service or to a chatbot to lower costs. However, there’s a lot of potential to use  Read More The post AI and Video Banking: Impacting the Future of Financial Services Now appeared first on Vidyo Blog. Vidyo Blog


The Advantages of Interactive Voice Response (IVR) for Healthcare

One of the best ways to stand out in the healthcare industry is to provide a level of customer service that counters the stereotype of clinics and healthcare facilities: places The post The Advantages of Interactive Voice Response (IVR) for Healthcare appeared first on Inside the Asterisk. Inside the Asterisk


NEU! Zero-Touch-Provisionierung – wie funktioniert das?

Im Zuge der Version 7.2 wurde die deutlich vereinfachte Provisionierung von SIP-Endgeräten anderer Hersteller wie z. B. Snom oder Yealink an Auerswald Systemen eingeführt. Ein sinnvoller erster Schritt. Nun kommt mit der Version 7.4 die vollständige Implementierung. Wie bisher findet das Endgerät automatisch das Auerswald System und übermittelt seine MAC-Adresse. Der Originalartikel NEU! Zero-Touch-Provisionierung – wie funktioniert das? wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


NEU! Max VoIP – wie funktioniert das?

Unser Ziel war es, COMpact 5200(R) und COMpact 5500R im Bereich VoIP-orientierte Umgebungen in eine neue Liga zu bringen. Die Lösung: Durch das Abschalten von selten genutzten, aber rechenintensiven Codecs kann freigewordene Prozessorleistung für mehr VoIP-Sprachkanäle genutzt werden. In der Beispielkonfiguration „Mixed“ kann so die Anzahl die Kanäle verdoppelt werden Der Originalartikel NEU! Max VoIP – wie funktioniert das? wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


[GIVEAWAY] Get Ready for National Take Your Dog to Work Day!

Dogs (and pets in general) are a cherished part of life of many people’s lives. In fact, 98% of pet owners consider their pet a member of their family. They The post [GIVEAWAY] Get Ready for National Take Your Dog to Work Day! appeared first on Inside the Asterisk. Inside the Asterisk


The Air Force Association Continues to Soar With the Help of Vidyo

The post The Air Force Association Continues to Soar With the Help of Vidyo appeared first on Vidyo Blog. Vidyo Blog


Introducing the New Desktop Softphone for Switchvox

As part of our dedication to enriching the Switchvox ecosystem with new features, we are pleased to announce the release of the new Switchvox Desktop Softphone for macOS and Windows! The post Introducing the New Desktop Softphone for Switchvox appeared first on Inside the Asterisk. Inside the Asterisk


Why the Softphone is Vital for Today’s Workforce

When you look at today’s workforce, it’s easy to notice the shift occurring from employees working exclusively in office to an increasingly remote workforce. Initially, it was thought that the The post Why the Softphone is Vital for Today’s Workforce appeared first on Inside the Asterisk. Inside the Asterisk


Three Measurable Benefits of Video-Enabling Your Contact Center

With improvements in the quality of mobile networks and the increasing popularity of consumer video chat services such as FaceTime and WhatsApp, making a video call has become almost as natural as a phone call or texting. Integrating video chat into your customer service is, therefore, a logical way to adapt to the way your  Read More The post Three Measurable Benefits of Video-Enabling Your Contact Center appeared first on Vidyo Blog. Vidyo Blog


PBX Call Assist 3 – Erreichbarkeit immer dabei

Die Zeiten von klassischen 9-5-Jobs sind vorbei. Arbeitsplätze sind flexibler als je zuvor und immer mehr Menschen entscheiden sich für das mobile Arbeiten. Das “von wo“ ist inzwischen in vielen Berufen völlig unwichtig geworden: Solange eine Internetverbindung zur Ausstattung gehört, kann nahezu von überall gearbeitet werden. Mit PBX Call Assist Der Originalartikel PBX Call Assist 3 – Erreichbarkeit immer dabei wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


Innovation Can Take Many Forms

A couple of months ago, I spoke at the Cloud Comms Summit in London on Innovation. Many companies in addition to Sangoma gave their innovation pitches. And most of them focused on The post Innovation Can Take Many Forms appeared first on Inside the Asterisk. Inside the Asterisk