Vacation Mode: UC Tricks for Workaholics on Vacation

It’s been proven time and time again that taking a vacation from the office boosts productivity upon return, while also improving mental stability and overall happiness. Traveling with family and The post Vacation Mode: UC Tricks for Workaholics on Vacation appeared first on Inside the Asterisk. Inside the Asterisk


Unified Communications Systems and Contact Center Features

A few months ago, I wrote a blog about Unified Communication solutions including some contact center features like music on hold, callback when available, call queues, and routing rules (such The post Unified Communications Systems and Contact Center Features appeared first on Inside the Asterisk. Inside the Asterisk


Stress-Free Mobility for Government

With the implementation of the Telework Enhancement Act in 2010, there’s been a notable movement to remote and mobile working options for government employees. And while every government agency is The post Stress-Free Mobility for Government appeared first on Inside the Asterisk. Inside the Asterisk


On-Prem Lives!

A few months ago, I spent some time looking at some data about the growth of Hosted/Cloud PBX. This week, I want to make a different point using the same The post On-Prem Lives! appeared first on Inside the Asterisk. Inside the Asterisk


UC Features that Revolutionize Government Offices

As a modern-day government employee, you’re hyperconnected. Whether you’re out in the field, engaging with constituents, responding to emails, or answering countless calls, you rely heavily on secure and quality The post UC Features that Revolutionize Government Offices appeared first on Inside the Asterisk. Inside the Asterisk


The Cost of Not Updating a Healthcare Facility’s Phone System

Doctors, nurses and medical professionals alike know that, in healthcare, every second counts. Providing care for patients quickly and efficiently becomes especially important when tending to those in critical condition. The post The Cost of Not Updating a Healthcare Facility’s Phone System appeared first on Inside the Asterisk. Inside the Asterisk


AI and Video Banking: Impacting the Future of Financial Services Now

While artificial intelligence (AI) will soon have its place at the table in just about every industry worldwide, it’s already having a huge impact on how financial services enterprises conduct business, particularly in contact centers, by shifting calls to self-service or to a chatbot to lower costs. However, there’s a lot of potential to use  Read More The post AI and Video Banking: Impacting the Future of Financial Services Now appeared first on Vidyo Blog. Vidyo Blog


The Advantages of Interactive Voice Response (IVR) for Healthcare

One of the best ways to stand out in the healthcare industry is to provide a level of customer service that counters the stereotype of clinics and healthcare facilities: places The post The Advantages of Interactive Voice Response (IVR) for Healthcare appeared first on Inside the Asterisk. Inside the Asterisk


NEU! Zero-Touch-Provisionierung – wie funktioniert das?

Im Zuge der Version 7.2 wurde die deutlich vereinfachte Provisionierung von SIP-Endgeräten anderer Hersteller wie z. B. Snom oder Yealink an Auerswald Systemen eingeführt. Ein sinnvoller erster Schritt. Nun kommt mit der Version 7.4 die vollständige Implementierung. Wie bisher findet das Endgerät automatisch das Auerswald System und übermittelt seine MAC-Adresse. Der Originalartikel NEU! Zero-Touch-Provisionierung – wie funktioniert das? wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


NEU! Max VoIP – wie funktioniert das?

Unser Ziel war es, COMpact 5200(R) und COMpact 5500R im Bereich VoIP-orientierte Umgebungen in eine neue Liga zu bringen. Die Lösung: Durch das Abschalten von selten genutzten, aber rechenintensiven Codecs kann freigewordene Prozessorleistung für mehr VoIP-Sprachkanäle genutzt werden. In der Beispielkonfiguration „Mixed“ kann so die Anzahl die Kanäle verdoppelt werden Der Originalartikel NEU! Max VoIP – wie funktioniert das? wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


[GIVEAWAY] Get Ready for National Take Your Dog to Work Day!

Dogs (and pets in general) are a cherished part of life of many people’s lives. In fact, 98% of pet owners consider their pet a member of their family. They The post [GIVEAWAY] Get Ready for National Take Your Dog to Work Day! appeared first on Inside the Asterisk. Inside the Asterisk


The Air Force Association Continues to Soar With the Help of Vidyo

The post The Air Force Association Continues to Soar With the Help of Vidyo appeared first on Vidyo Blog. Vidyo Blog


Introducing the New Desktop Softphone for Switchvox

As part of our dedication to enriching the Switchvox ecosystem with new features, we are pleased to announce the release of the new Switchvox Desktop Softphone for macOS and Windows! The post Introducing the New Desktop Softphone for Switchvox appeared first on Inside the Asterisk. Inside the Asterisk


Why the Softphone is Vital for Today’s Workforce

When you look at today’s workforce, it’s easy to notice the shift occurring from employees working exclusively in office to an increasingly remote workforce. Initially, it was thought that the The post Why the Softphone is Vital for Today’s Workforce appeared first on Inside the Asterisk. Inside the Asterisk


Three Measurable Benefits of Video-Enabling Your Contact Center

With improvements in the quality of mobile networks and the increasing popularity of consumer video chat services such as FaceTime and WhatsApp, making a video call has become almost as natural as a phone call or texting. Integrating video chat into your customer service is, therefore, a logical way to adapt to the way your  Read More The post Three Measurable Benefits of Video-Enabling Your Contact Center appeared first on Vidyo Blog. Vidyo Blog


PBX Call Assist 3 – Erreichbarkeit immer dabei

Die Zeiten von klassischen 9-5-Jobs sind vorbei. Arbeitsplätze sind flexibler als je zuvor und immer mehr Menschen entscheiden sich für das mobile Arbeiten. Das “von wo“ ist inzwischen in vielen Berufen völlig unwichtig geworden: Solange eine Internetverbindung zur Ausstattung gehört, kann nahezu von überall gearbeitet werden. Mit PBX Call Assist Der Originalartikel PBX Call Assist 3 – Erreichbarkeit immer dabei wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


Innovation Can Take Many Forms

A couple of months ago, I spoke at the Cloud Comms Summit in London on Innovation. Many companies in addition to Sangoma gave their innovation pitches. And most of them focused on The post Innovation Can Take Many Forms appeared first on Inside the Asterisk. Inside the Asterisk


D wie Design – COMfortel D-Serie

Die neue COMfortel D-Serien Telefone bieten anspruchsvolles Design für den Arbeitsalltag. Doch was genau gilt es bei der Gestaltung eines neuen Telefons zu beachten und warum gehört zu einem guten Design mehr als nur ein schickes Äußeres? Damit unsere D-Serien-Telefone allen Anforderungen des Alltags gerecht werden können, haben wir mit Der Originalartikel D wie Design – COMfortel D-Serie wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


5 Ways a Hosted Phone System Can Help Small Businesses Succeed

Walking around and browsing the small businesses of the historic downtown areas of any city is an increasingly popular weekend activity across America. Especially with millennials, these older areas are The post 5 Ways a Hosted Phone System Can Help Small Businesses Succeed appeared first on Inside the Asterisk. Inside the Asterisk


Large Retailers Trust Sangoma for their Data Network Solutions

The telephony card market in general has been agreeably declining for some time. Despite this, Sangoma’s telephony card division has continued to show tremendous strength, year after year, specifically in The post Large Retailers Trust Sangoma for their Data Network Solutions appeared first on Inside the Asterisk. Inside the Asterisk


Embedded Video Is Key for Engaging With Your Customers

There’s always room for improvement in everything you do. That includes customer engagement — and here’s a fresh way to do that: Add embedded video to your communications applications, whether for technical support or sales. According to the results of Vidyo’s survey, The Rise of Embedded Video Communications Report 2018, the top four use cases  Read More The post Embedded Video Is Key for Engaging With Your Customers appeared first on Vidyo Blog. Vidyo Blog


3 Reasons Why You Should Subscribe to a Hosted Phone System

Statistics show that most of you reading this are subscribed to some sort of monthly service or delivery of goods. Music and video streaming services, meal kits, delivery of home The post 3 Reasons Why You Should Subscribe to a Hosted Phone System appeared first on Inside the Asterisk. Inside the Asterisk


Unified Communications and Improved Service Time

I’ve written multiple blogs in the past about how Unified Communications (UC) can improve workforce productivity, collaboration, etc. We even have an excellent white paper outlining some of the actual The post Unified Communications and Improved Service Time appeared first on Inside the Asterisk. Inside the Asterisk


Top Reasons Businesses Aren’t Adding Video to Their Communications Strategy

With real-time video communications growing rapidly in such markets as healthcare and financial services, why are other businesses still reluctant to embed this technology in their communications applications? The top two reasons, according to Vidyo’s recently released survey, The Rise of Embedded Video Communications Report 2018, are cost and security. Not too surprising. But if  Read More The post Top Reasons Businesses Aren’t Adding Video to Their Communications Strategy appeared first on Vidyo Blog. Vidyo Blog


Drum Roll Please: Announcing Switchvox 7

Here’s some exciting news: The latest version of our award-winning Unified Communications platform, Switchvox 7, is now available! This is a big deal. It marks a major milestone in the The post Drum Roll Please: Announcing Switchvox 7 appeared first on Inside the Asterisk. Inside the Asterisk


How Unified Communications Boosts Workplace Productivity

Many organizations fuss around with different apps and new gizmos hoping to find the magic bullet solution to increasing their workplace productivity. But a growing number of businesses are learning The post How Unified Communications Boosts Workplace Productivity appeared first on Inside the Asterisk. Inside the Asterisk


Professionelle Erreichbarkeit mit COMfortel Mobile Business

Die neue FMC-App von Auerswald COMfortel Mobile Business ist nun kostenlos im App Store und auf Google Play erhältlich. Doch wer kann die App sinnvoll einsetzen und wofür steht die Abkürzung FMC? COMfortel Mobile Business schafft eine beinahe nahtlose Integration von Festnetztelefonie und mobiler Kommunikation und ist damit ein perfektes Der Originalartikel Professionelle Erreichbarkeit mit COMfortel Mobile Business wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


PBX Manager – Der verlängerte Arm zum ITK-System

Die neue App von Auerswald PBX Manager ist nun kostenlos im App Store und auf Google Play erhältlich. Sie bietet die Steuerung von ITK-Systemfunktionen über das Smartphone für aktuelle Auerswald Systeme. PBX Manager ist eine neue Evolutionsstufe von PBX Control und löst diese nun bei der Steuerung von aktuellen Auerswald ITK-Systemen ab. Der Originalartikel PBX Manager – Der verlängerte Arm zum ITK-System wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


Veterans Day: Rush University and Vidyo Help Military Vets on the “Road Home”

Virtual healthcare is one weapon that military veterans can use to combat a variety of behavioral ills — from depression to PTSD — they may suffer after their tours of duty have ended. Virtual care is the natural next step in the progress of providing mental healthcare to our veterans, and Vidyo is proud to  Read More The post Veterans Day: Rush University and Vidyo Help Military Vets on the “Road Home” appeared first on Vidyo Blog. Vidyo Blog


Top 5 Reasons for an On-Premise Phone System

There are many good reasons to put your Unified Communications phone system in the cloud.  For example: You don’t have to lay out the cost of the system upfront. You The post Top 5 Reasons for an On-Premise Phone System appeared first on Inside the Asterisk. Inside the Asterisk