First Look: Meet Snom’s M-KLE Series DECT Phone Handsets and Desksets!

Are you still searching for an intuitive, easy-to-deploy DECT phone solution for your team? Look no further! Snom’s M-KLE series DECT phones are the perfect solution you’ve been looking for.  Designed for an active, on-the-go workplace, the M-KLE series DECT phones come with easy calling features and deployment options.  This series includes the M10 and M10R DECT handsets, M100 base station, and M18 DECT deskset. Let’s take a closer look: Snom M10 & M10R DECT Handsets The Snom M10 is a 4-line DECT handset designed for small businesses who need to quickly manage their call routing. What’s cool about this unit? It supports key system emulation, a features that allows users to handle shared line appearances locally without the need of a service provider! Answer, hold and resume calls on any phone with just one touch of a button. Not to mention that the M10 DECT phone offers an extended range of up to 500 feet, HD voice and more. The Snom M10R adds a rugged design. With a locking battery door, water resistant and shock absorption, this unit is built to last a long long time! Snom M18 DECT Deskset  What if I want the look of a deskphone? Not a problem! Check out Snom’s M18 DECT deskset that…


November Hardware Roundup: New Poly Teams Phones, Fanvil X5U-Red and More!

Poly’s CCX Microsoft Teams VoIP Phones Poly introduced the CCX Series of Microsoft Teams Edition desk phones! The CCX Series is designed to increase workplace productivity with intuitive interfaces that help employees and executives get to work immediately and hassle-free.  This series includes the CCX 400, CCX 500 and CCX 600. These phones will ship in January 2020. Call our VoIP experts at 1-800-398-8647 for more details: New Fanvil X5U Red Mid-level IP Phone If you are looking for an IP phone that will stand out for an emergency event, you must check out Fanvil’s new X5U Red IP phone! See some cool features of this unit: 3.5-inch color screen 2.4-inch side color screen  4 line keys, 30 DSS keys  SIP Hotspot 16 SIP Lines  PoE, Gigabit   Poly’s Studio X Series The last new hardware we are going to introduce this month is the Poly Studio X Series phones. These phones are purpose-built video conferencing devices designed for small to medium room settings. This series includes Poly Studio X30 and Poly Studio X50. Both devices will run the Teams application natively (in 2020). See highlighted features: 4K Ultra high definition (UHD) Advanced noise suppression and unmatched video production rules Ability to control with the new Poly TC8 touch screen…


Microsoft Teams Certified IP Phones and Conference Phones Comparison

As the number of Microsoft Teams users continues to grow, more and more desk phones and conference phones are now certified with Teams to streamline team collaboration and communication experience. Are you wondering what VoIP Phones are certified with Teams? Let’s check them out!  Microsoft Teams Certified Desk Phones Audiocodes C450HD Microsoft Teams Phone The Audiocodes C450HD is a native Teams phone that contains a large 5’’ color touch screen with integrated Bluetooth and an optional WiFi support.  With one simple click, you can easily toggle between Microsoft Teams and Skype for Business! The C450HD also comes with 8 programmable keys that will give you the flexibility you want. 8 line, 8 concurrent calls per line 5” color TFT screen (1280 x 720) with multi-lingual support Touch screen user interface enabling up to 8 programmable keys See AudioCodes 400HD Series Datasheet Yealink T58A, T56A, and T55A Microsoft Teams Phones Comparing to the C450HD, Yealink’s T58 and T56 Series IP phones have a bigger touch screen and more SIP lines (16). These devices are easy-to-use smart media phones that provide HD audio, 7’’ touch screen, built-in Bluetooth and wifi support, and more features. The Yealink T55A is another Teams phone from Yealink. This device is a mid-level IP phone that comes…


A Sneak Peek at Fanvil’s New XS and XU Series IP Phones

Since Fanvil released their XU Series IP phones, our team has been receiving a lot of interests and questions! In our recent webinar with Fanvil, we were able to interact with our partners and get their questions answered and we’d like to share them with all of you who may be interested.  Fanvil’s XS Series vs XU Series  Fanvil’s XS and XU series both are upgraded from the X Series IP phones including both software and hardware. Comparing to the XS Series, the XU Series comes with more SIP lines and advanced support such as PoE, IPv6, Opus, and more. Learn more about the differences here! During the webinar, Tommy from Fanvil mentioned a ton of cool features that Fanvil’s XU Series IP phones are equipped with. I will quickly go through some of them here:  WiFi and Bluetooth  The XU Series is excellent for network environment with no or poor wiring. Simply plug the Wifi adapter into your XU Series IP phones and enable WiFi, you are ready to communicate wirelessly. Video Preview  Fanvil’s XU Series supports IP cameras. You can set the DSS keys with the URL of your IP camera to play videos (switch between different LANs). Fanvil IP Phones can call the RTSP URL of a…


The Snom Wireless Conference Phones with 3-Year Warranty (Webinar Recap)

Are you thinking about going wireless like many other businesses? VoIP Supply and Snom co-hosted a webinar last week to showcase Snom’s latest wireless conference phones, the C520, the C620, and the C52 expansion speaker. If you couldn’t make it to the webinar, don’t miss out on this webinar recap! During the webinar, we talked about how the C520 and C620 can be configured to fit different meeting room settings. From a huddle room to a training room with more than 20 participants, Snom has the wireless solution for you.  Both C520 and C620 support 3 SIP accounts and can work with the C52 expansion speaker; however, C620 is a 100% wireless solution that provides more powerful features such as 150 feet sound pickup range, and 24 hour wireless talk time. See a comparison chart below: Download the webinar slides here! We will publish our webinar recording in a few days. Stay tuned! What do you think about Snom’s wireless conference phones? Leave us a comment with your thoughts! The post The Snom Wireless Conference Phones with 3-Year Warranty (Webinar Recap) appeared first on VoIP Insider. VoIP Insider


Asterisk 17.0.0 is Now Available!

Asterisk, a free and open source framework sponsored by Digium for building communications applications, recently released Asterisk 17.0.0 during AstriCon 2019!  What has been updated in Asterisk 17.0.0? This version includes several fixes reported by the community. Asterisk 17.0.0 also adds new features and functionality including: AttendedTransfer – queue up attended transfer to the given extension BlindTransfer – redirect all channels currently bridged to the caller channel to the specified destination ConfBridge – Add “average_all”, “highest_all”, and “lowest_all” values for the remb_behavior option Dial – Add RINGTIME and RINGTIME_MS variables RTP/ICE – indicate that you’d like an ice-host-candidate’s local address to be published as well as the mapped address. ReadExten – add “p” option to stop reading extension when you press “#” DUNDi – now supports IPv4/IPv6 dual binding MWI – allows subscriptions to voicemail boxes using “presence” events Asterisk 17.0.0 is now available for download at https://downloads.asterisk.org/pub/telephony/asterisk See all updates here! Have you tried Asterisk 17.0.0? What’s your experience? Share with us! The post Asterisk 17.0.0 is Now Available! appeared first on VoIP Insider. VoIP Insider


Troubleshooting – My Snom C520 Conference Phone Doesn’t Ring

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.  In previous Mom’s calling Q&A series, we have discussed: What versions of FreePBX provide a high availability HA solution? Today, we have more new real questions and answers from VoIP users just like you.   What can I do when my Snom C520 doesn’t ring Q: What can I do when my Snom C520 doesn’t ring when there’s an incoming call? A: You can try the suggestions below: Make sure there is a dial tone before dialing. Make sure the ringer volume of the phone is not set to off Make sure the DC power cable, Ethernet cable, AC power cord, and the power adapter are plugged in properly If other telephones in your office are having the same problem, the problem is in the wiring or IP PBX service. Contact your service provider (charges may apply) or system administrator. Other electronic products such as ham radios and other DECT phones can cause interference with your conference phone. Try installing your conference phone as far away as possible from these types of…


October VoIP Phone Roundup: Fanvil XU Series, Grandstream GRP2615 and Poly Trio 8300!

October is all about new IP phones at VoIP Supply! This month, we are introducing some more new exciting VoIP phones from our top brands. Let’s dive in! Fanvil’s XU Series IP Phones If you’ve heard about Fanvil’s X Series IP phones, you must check out their XU Series! These new VoIP phones come with additional side screens and more buttons to allow easy management and navigation.  Better yet, the XU Series is equipped with up to 60 programmable DSS keys (12 two-colored physical keys)! Who doesn’t love buttons? This series include th X3U, X4U, X5U, and X6U. Be sure to check them out! 3.5 inch side color screen(s)  Up to 5 line keys, 60 DSS keys  Up to 20 SIP Lines  PoE, Gigabit  Opus support, IPV6  Harman Speaker  Built-in Bluetooth  Poly Trio 8300 Conference Phone is Here! The Poly Trio 8300 Conference Phone is also this month’s big star! Designed for small meeting rooms with up to 5 people, this powerful conference phone offers the same familiar interface as its predecessors and allows users to join meetings quickly and effectively in just seconds with the touch of a button. This device is currently in stock! Get one of them to try out! Up to 3 line registrations Audio connectivity…


[Video] How to Success with Snom!

Snom and VTech have a robust suite of products including IP phones, conference phones, headsets and hospitality phones. These business phone solutions come with higher margins, longer warranties, and US-Based support! Check out Snom’s D7XX Series: Watch our webinar recording above to learn what Snom has to offer and how you can succeed with Snom. Becoming an authorized online reseller through VoIP Supply, you’ll receive professional support and get first-hand information about new Snom and VTech products. VoIP Supply is Now an Authorized Distributor of Snom! Why Join the Reseller Program? Access to Snom’s latest promotional offers and new products Support from the most experienced technical support team Professional training on Snom products For products sold by unauthorized resellers, Snom will not offer any support The post [Video] How to Success with Snom! appeared first on VoIP Insider. VoIP Insider


A Full Security VoIP Solution: Algo’s Voice Paging Plus Mobotix IP Cameras!

VoIP Supply has brought two of our amazing partners, Algo and Mobotix, together to offer you a full security solution! Untitled design (1) How Do Algo and Mobotix Work Together As a leading developer and manufacturer of professional alerting systems and security intercoms, Algo has been providing quality telephony solutions globally. Mobotix, a German-based IP video camera provider, acts as an extension of Algo’s IP Paging system to provide a top-notch intelligent surveillance system, recording to an SD card or to a centralized video management system.  Together, Algo and Mobotix provide customers the ability to broadcast appropriate messages through their SIP compliant cameras when necessary. Let’s see some common use scenarios:    After-Hour Alerts  Broadcast message stating closure or issuing instructions when person detected outside a building. If intruder remains, the camera can call the police or security, open two-way communication at the camera location.   Added value as opposed to “recording-only” surveillance system.  Open two-way communication with anyone on VOIP network anywhere there’s a Mobotix camera with microphone/speaker. (typically exterior, ALGO likely would handle all interior communication)  Dumpster Monitoring Example:  Mobotix detects intruder, plays message via camera: “This disposal area is off limits. Please leave immediately”  Second Warning: Mobotix turns on a light, plays second message “The police will be called if…


How to Set Up Call Pickup on Digium’s D-Series IP Phones

Call Pickup is a feature that allows you to answer someone else’s call. This comes in handy in workgroup settings like customer service and/or call centers where you have high call volume to handle!  Setting up the Call Pickup feature is fairly easy on Digium’s D-Series and there are many customization options to make your communication as smooth as possible. Let us walk you through the steps: How to Set Up Call Pickup on Digium’s D-Series IP Phones To set up Call Pickup, you must log in as a Switchvox administrator and have the permission to manage extensions.  Create a Feature Code extension of the type Directed Pickup: Setup > Manage: Create Extension Set a feature code and use Create Directed Pickup Group to specify the authorized extensions (who can pick up others’ calls) and the target extensions (whose calls can be picked up by the authorized extensions). Click Save Directed Pickup Feature Code.   Set up the authorized SIP Phone extensions: You can make this change in each extension, or use the Bulk Modify tool. Digium Phone Settings: Contact Settings: Number of Rapid Dial Subscriptions Ensure that items #1-5 (depending on phone model) are subscribed to. Meaning set this number high enough to serve your call pickup targets. Subscribing…


VoIP Supply’s Refresh Line Now Comes with a 1-Year Warranty

If you have purchased any of our Refresh products (Refurbished VoIP) before, chances are you are familiar with our Plus Six Warranty (Does that ring a bell?), which gives you a standard 6-month warranty on all of our refurbished VoIP equipment.  Yes, our Refreshed equipment has gone through an exhaustive reconditioning process. But! That doesn’t mean things don’t break. The good news is – VoIP Supply has now officially upgraded the Refresh warranty from 6 months to one full year! Plus, you can extend the warranty even further to 2 years with just a small fee. Sounds good? Now there’s one more reason to shop Refresh!  VoIP Supply Plus 1 Extended Replacement Warranty If your equipment fails, malfunctions, or ceases to operate properly as a result of manufacturer defects or component failure, VoIP Supply will be happy to provide you an expedited replacement!  Follow the links below to learn more about our refurbished VoIP equipment: The Refresh Process Benefits of Refresh The Refresh Difference Plus 1 Warranty Shop Reconditioned VoIP Equipment Learn More about Refresh by VoIP Supply The post VoIP Supply’s Refresh Line Now Comes with a 1-Year Warranty appeared first on VoIP Insider. VoIP Insider


Provisioning by VoIP Supply: Programming IP PBXs, Blind-shipping, White labeling, and More!

By now, I’m sure you’ve heard the tagline: “VoIP Supply! Everything You Need For VoIP!” And while this does a pretty decent job describing us, there is more to us than just being a website for everything VoIP. For starters, we are real people, with real VoIP experience. And unlike some of our competitors, you can call us, email us, chat with us, you can even come and visit us! (we love the company). It’s also no secret that we offer lots of different things! Things like VoIP hardware, VoIP service, technical support and so on and so forth. You want to buy refurbished VoIP equipment? Okay, cool! We do that too! The list really does go on. But there is something we offer that I feel might not be getting as much attention as it deserves. I know what you’re thinking, and no I’m not talking about free shipping, or even your ability to partner with our talented team by joining our Partner Program! I’m talking about reducing your workload. Im talking about plug-and-play VoIP phones. I’m talking about pre-configured PBX’s. I’m talking about blindshipping, white labeling and making your loyal customers even more happy than they already are! I’M TALKING ABOUT PROVISIONING BY VOIP SUPPLY! Whether you’re a…


Can I Upgrade Yealink’s Open SIP Phone to Microsoft Teams?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.  In previous Mom’s calling Q&A series, we have discussed: Can Yealink’s SFB Phones Work with Mac OS? Today, we have more new real questions and answers from VoIP users just like you.   Can I Upgrade Yealink’s Open SIP Phone to Microsoft Teams? Q: Can I upgrade Yealink’s Open SIP Phones to use with Microsoft Teams? What about getting back to Open SIP from the Teams? A: By default, the phone has a built-in Teams feature license, which allows the user to use Yealink phones with Teams features directly. Any Open SIP/VCS build upgrades to Teams build will be required to apply and import the license. Any Teams will not be allowed to downgrade to the Open SIP/VCS from this release. If Teams are under temporary license (for demo testing purpose) and want to get back to Open SIP/VCS please contact Yealink support team for technical support for a unlock license.    STAY TUNED Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a…


SYSTM Makes it Simple to Launch Voice Applications in the Cloud

Yesterday, VoIP Supply and SYSTM teamed up for an informational webinar to show you how simple it is to deploy your voice applications in the cloud.  SYSTM provides simple to deploy, highly available, cloud-based, voice infrastructure. Their VIaaS platform is designed specifically to host voice applications, providing the PBX platforms that you already use in an environment that delivers the security, uptime, and redundancy your customers require.  Download the presentation slides here to learn more! The webinar recording will be available shortly. Stay tuned! Key Features Voice only hosting High-quality bandwidth Layer 2 voice filtering and security Virtualize your application in minutes Central management and support SYSTM Webinar Q&A: Q: Is there a limited number of instances you can spin up in SYSTM? A: No, there’s no cap or limitation on the individual VM. Q: How long does it take to fire up PBX from scratch with SYSTM? A: It really depends on the actual application you are using. Let’s take Digium Switchvox as an example, it will take approximately 15-20 minutes. Apply for the Demo Today! The post SYSTM Makes it Simple to Launch Voice Applications in the Cloud appeared first on VoIP Insider. VoIP Insider


How to Set a Preferred Softphone in Jabra Direct

Have you used Jabra Direct 2.0? It is a free, new version of Jabra software designed for users to personalize and optimize the use of their Jabra USB headsets in the desktop interface. Jabra Direct offers complete integration of your softphone and Jabra headsets at absolutely no cost! Today we are going to show you how to set your softphone as the preferred softphone in Jabra Direct. Let’s get to it!  How to Set a Preferred Softphone in Jabra Direct To get started, you will need to download Jabra Direct 2.0 from www.jabra.com/direct Once you have the software installed, simply follow these steps: Open Jabra Direct Click Settings In Softphone Integration, Preferred Softphone, select your preferred softphone. If your organization has decided to manage the setting centrally, as indicated by a Lock icon, contact your IT department for more information. Note that if you are using a Jabra Engage 75, Jabra Pro 9470, 9465, 9460, Jabra Dial 550, or Jabra Motion Office, the preferred softphone selected in Jabra Direct will override the softphone that is selected on the device itself. Is this article helpful? Have you tried Jabra Direct 2.0? Start personalizing your headset and share your experience with us!  The post How to Set a Preferred Softphone in Jabra Direct…


The Jabra Pro 920 Wireless Headset: How to Set Up Remote Call Control

Whether you are a sales rep, a call center agent, or a customer service associate, you’ll love Jabra’s remote call control feature! It gives you true wireless communication experience by allowing you to answer and/or end a call on your desk phone. Today we are going to show you how to set up this cool feature on Jabra’s Pro 920 wireless headset. Don’t miss it! How to Set up Remote Call Control on Jabra’s Pro920 Wireless Headset In order to enable the remote call control feature on Jabra’s Pro 920, your desk phone needs to have an electronic hookswitch (EHS) or a remote handset lifter (RHL) installed.  Setting up remote call control on Jabra’s Pro 920 wireless headsets is fairly simple! Let’s get started: Step 1: Simultaneously press and hold both handset volume buttons until the voice prompt says “Setup” and then release the button. Step 2: Now you need to use the headset buttons to cycle through the settings and values you desire. For the remote call control setting, you’ll need to see 4 times of flash and select the connection mode you need accordingly. See the chart below for the base lights indicator guide:  Did you set up the remote call control on your Pro 920 successfully? Read…


August Hardware Roundup: Jabra’s PanaCast Camera, Grandstream’s GCS3500 Series

Have you checked out this month’s new VoIP hardware? You can’t miss out on the latest innovations from Jabra, Grandstream and more! Let’s take a peek quickly: Jabra’s New PanaCast Video Conferencing Camera Jabra released the world’s first intelligent 180° Panoramic 4K video conferencing camera, PanaCast! This small, yet powerful camera optimizes meetings by automatically detecting meeting participants and changing the field of view to include everyone in the room without jeopardizing video quality.  Our team was able to see this device in person! Read our blog here to see our experience and pre-order one to be the first to try it! Grandstream’s New GSC3500 SIP Intercom Series  Grandstream recently released the SIP intercom series which includes the GSC3510, a SIP intercom speaker/microphone, and the GSC3505, 1-way public address SIP speaker. This system allows offices, hospitals, hotels, residential buildings, educational institutions and more to build powerful voice intercom solutions that expand security and communication. Learn more about the deployment scenarios here! Are you interested in learning more new VoIP hardware? Check out our webpage or simply give one of our VoIP experts a call at 1-800-398-8647 today! The post August Hardware Roundup: Jabra’s PanaCast Camera, Grandstream’s GCS3500 Series appeared first on VoIP Insider. VoIP Insider


How The Spectralink Versity Lowers the Cost of Operation for Enterprises

Spares, replacement and standby devices quickly drive up the communication cost and device count per employee for enterprises. Are you still spending a fortune on your wireless solution? See how the Spectralink Versity helps you save on operation costs!  5-year Lifespan and Minimal Spares Compared to the typical 3-year life span of a conventional smartphone, Spectralink’s Versity offers an outstanding 5-year life span and minimal spares holding requirements. Versity delivers a 24×7 operation without the need of standby devices, reducing the cost per employee of delivering mobile applications. Thus, when compared with leading consumer devices, the capital investment required by Versity can be 25% lower!  Read the two white papers below to learn more benefits: Why Consumer Phones Aren’t a Fit for Your Enterprise Rethinking Smartphones for the Enterprise Curious about how the Spectralink Versity can benefit your enterprise? Give our VoIP consultants a quick call at 1-800-398-8647 to find out! The post How The Spectralink Versity Lowers the Cost of Operation for Enterprises appeared first on VoIP Insider. VoIP Insider


Blue, Green, Red? How to Read Poly’s Calisto 7200 Indicator Lights

If you are one of the road warriors who need to jump in a conference call or even host one on the road, having a compact portable Speakerphone is a must!  Poly’s new portable Bluetooth & USB speakerphone, Calisto 7200, has drawn a lot of attention from our customers since its release. It is designed to turn any workspace into a conference room within seconds! Today we are going to take a quick glance at this device and learn about how to interpret the indicator lights on it.  The Calisto 7200’s Indicator Lights Explained Under a different mode or status, your Calisto 7200 will lit up in different colors to notify you what’s happening. Understanding what the indicator lights mean can save you time or assure you that your device is working just right. Check out this chart below to find out what each color means: Amber – charging battery Blinking Amber – low battery Pusing Amber – software update Blue – Bluetooth paired Blinking blue – Pairing/discovery mode Green – in a call Blinking green – incoming call Red – mics muted White – power on Learn more in the Calisto 7200 user guide There you have it! Did this article answer your question? What other features/functions do you…


AudioCodes C450HD: Toggle between Teams and Skype for Business with One Single Click

Switching from SFB to Teams doesn’t need to be a hassle.  The C450HD supports single-click switchover between Microsoft Teams with native client experience and Skype for Business. So if you have Skype for Business you have the ability to easily switch over to Microsoft Teams! How neat is that? You can easily click Skye for Business from Teams or from the other way around to toggle between both. The AudioCodes C450HD IP Phone is a native Microsoft Teams high-end business phone for the Microsoft Teams and Skype for Business market. It features a  5” color touch screen and full UC integration.  AudioCodes C450HD Microsoft Teams Phone Features 8 line, 8 concurrent calls per line 5” color TFT screen (1280 x 720) with multi-lingual support Touch screen user interface enabling up to 8 programmable keys Gbe Support 2x USB headset support Expansion module support Wi-Fi support available Click Here to download the AudioCodes 400HD Series IP Phones datasheet. Give our VoIP Experts a call at 1-800-398-8647 for more information to learn more about the AudioCodes C450HD Microsoft Teams Phone. The post AudioCodes C450HD: Toggle between Teams and Skype for Business with One Single Click appeared first on VoIP Insider. VoIP Insider


New! CompletePBX 5.0.74 Adds Improvements for Call Centers and Hospitality

Are your outbound calls always being blocked or ignored? Xorcom has a solution for you to reach your potential customers better! This month’s Xorcom PBX software updates focus on improving your call center performance and hospitality services. Let’s take a quick look: Random Caller ID for Call Center Outbound Calls Randomize your caller ID of outbound calls to avoid being blocked or ignored! To set this feature: Prepare a list of caller ID numbers to be used by the outbound route.  Make sure you use caller ID numbers that are allowed to be used with your trunk by the provider. Go to Outbound Routes Make sure Overwrite CID is set to either Always or If not Empty Set Randomized Caller ID to Yes Enter the list of caller ID numbers in Caller List Additionally, new announcement options are also being added to call center queues (PBX -> Call Center -> Queues).  Callers will now hear a generic or agent-specific announcement when connecting to the agent, for example: “You are now being connected to James Harley, a phone-system specialist”. Multiple PBX Extensions per Hotel Room Do you have large suites that require direct dialing to each individual phone? Now you can assign multiple extensions per hotel room in the Hospitality (Complete…


How to Move a Sangoma PBX Deployment to a New PBX

Sometimes things happen, surprises occur, and your original plans don’t work anymore – we get it! If that’s what you are going through with your Sangoma PBX deployment, don’t worry! You can still change it.  Although all of Sangoma’s commercial modules are set for a specific deployment at the time of purchase, nothing is set in stone. Your deployment is locked to a hardware box when you register to a Deployment ID, but you are allowed to reset the hardware lock up to 2 times.   How to Reset Sangoma’s PBX Deployment Hardware Lock Here is what you need to do: Login to your portal at https://portal.sangoma.com Click Products< PBX – List All Find the deployment that you want to reset the Hardware Lock.  Click on the Pencil Icon on the right hand side to edit the deployment Click on the License tab at the top of your deployment screen You should see “Reset Hardware Lock” button now! Click on the reset hardware lock button and now you can register this Deployment ID on a new system. ( See how to register your PBX for commercial modules here) Keep in mind that you only have two times to change your hardware lock. If you have reset it more than twice, you…


How Do Businesses Improve Their Noisy Workplace (and Enhance Productivity!)

“78% of workers state that noise and interruptions negatively impact their productivity” – according to  Knowledge Worker Study in 2015. Employees are expected to maintain a high level of productivity in their workplace; however, it can be extra challenging in a high-noise environment. That’s where VXi’s BlueParrott wireless Bluetooth headsets come into play!   BlueParrott is a leading intelligent headset engineered with the world’s best microphones and unrivaled noise-cancelling technology to deliver superior audio quality in high-noise environments such as warehouses, busy call centers, etc.  Highest Level of Noise Cancelling BlueParrott headsets are equipped with the industry’s highest level of noise cancelling, ensuring superior sounding calls for your teams and customers no matter how loud the environment is! Hands-free A wireless headset like BlueParrot is a must for noisy environments! Offering workplace mobility, workers are able to complete tasks faster, using both hands to focus on the job and walk to where he/she needs to be without disconnecting from a client.  More Benefits: Long-lasting with up to 24 hours talk time Experience superior connectivity with a range up to 300ft / 100m Customizable Parrott ButtonTM Hands-free access with VoiceControlTM Multipoint pairing allows teams to seamlessly switch between two simultaneously connected devices. Durable and comfortable Check out the comparison chart below to…


Spectralink Versity Adds New Features to Improve The User Experience

Designed with your business continuity in mind, Spectralink Versity is known for its ability to empower your staff to enhance and streamline workflows with user-friendly features and functionality.   As Spectralink constantly updates their handsets to ensure the best user experience,  more innovative new features and bug fixes have been added in the latest software release. Let’s check out how your business can take advantage of them! What new features have been added? Batt Life application – displays the current condition of the battery and allows the user to adjust charge alerts Biz phone – revised to align with the current Google phone app Device app – new time settings are added to the Device Settings app Barcode app – allows the user of the Enter key to move to the next field to be populated by scanning Logging app – new advanced debugging assists the collection of data for debugging phone issues when they occur in the field. See more new updates and fixes here! Download the Software Release Notes Download White Paper: Rethinking Smartphones for the Enterprise How does your business benefit from using Spectralink Versity? We’re excited about these new add-ons and would love to hear from your experience! For more information, visit our Spectralink page or simply…


Spectralink’s DECT Phones Now Support 3rd Party ATEX Handsets and More!

Spectralink is getting even better! In order to offer the highest quality and secure voice communications across all enterprise environments, Spectralink recently announced the newest features and latest enhancements to their DECT product portfolio. Let’s check out what this is all about! What has been updated? The enhancement focuses on three major parts – security, scalability, and centralized management & provisioning. Key product enhancements include: Integration with Microsoft Skype for Business Online  Expand DECT server capabilities to target new accounts with Tetronik (lone worker/ man down regulatory compliance) Eliminate multicast WAN issues (up to 256 IP-Base Station per site) Manage Unified Communications locally even if Cloud connections fail; Branch survivability Support Funktel ATEX DECT handsets for explosion protection applications Click the links below to see different use case scenarios of Spectralink’s DECT Phones: Health Care Hospitality Retail Are you using Spectralink’s DECT Solutions? How is your experience? Leave us a comment below! Have questions? Simply lift your phone and give our VoIP experts a call at 1-800-398-8647! The post Spectralink’s DECT Phones Now Support 3rd Party ATEX Handsets and More! appeared first on VoIP Insider. VoIP Insider


How to Combat Gray-Market Poly Devices on Amazon

Are you struggling to compete with low pricing Poly devices on Amazon? We feel your pain! To help you combat the gray market, the VoIP Supply team put together a list of strategies you can follow to win back your deals!  How to Combat The Poly Gray Market on Amazon #1 Authorized Partner: Tell your customer that you are an Authorized Poly Partner. Poly can generate an official letter for you to this effect.  #2 Warranty: Let your customers know that you only sell authorized NEW products and they are fully covered by Poly’s manufacturer warranty. Anything purchased from an unauthorized source is at their own risk such as having defects, missing accessories or components, etc. #3 Promotions: Poly offers great rebates and promotions frequently. Explain to your customer that gray market devices are not eligible for Poly promotions. #4 Configuration: Explain that you offer FREE configuration services on devices you provide. Let your customer know that if they  use BYOD (Bring Your Own Device), that you’ll need to charge a “configuration fee” because the device is not passing through your warehouse for pre-configuration and thus your workload is much greater.  We often see $ 10 to $ 15 per phone as a configuration charge   #5 Support: Explain that you…


What is FDMS (Fanvil Device Management System)?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.  In previous Mom’s calling Q&A series, we have discussed: Does the VVX x50 Series Support the VVX D60 Wireless Handsets? Today, we have more new real questions and answers from VoIP users just like you.   What is FDMS (Fanvil Device Management System)? Q: What is FDMS? Where can I find more information? A: FDMS is Fanvil’s Device Management System that allows users a way to centrally provision, register, upgrade and monitor their Fanvil devices. Check out the documents below to learn more: FDMS Update Manual FDMS Installation Manual  FDMS User Manual You can download the firmware here. STAY TUNED Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591  The post What is FDMS (Fanvil Device Management System)? appeared first on VoIP Insider. VoIP Insider


June Hardware Roundup: New Video Phone, Multicase Speaker and WiFi Access Point

June is a month of great new VoIP hardware! This month, we are seeing lots of great new additions you can add to your communication system, including Grandstream’s new enterprise-grade GRP Series IP phones, CyberData’s multicast speaker, the GWN7630 WiFi Access Point and much more! Grandstream’s GRP2614 is now available! If you haven’t checked out Grandstream’s new GRP Series IP phones, you are really missing out! The GRP2614 is now available for purchase. Click here to order! These high-end devices are designed for enterprise users or service providers who need to mass deploy and manage a large number of endpoints at once. See what features are included for the GRP2614: 16 Lines Built-in dual-band WiFi support Support all major codecs, including wideband codecs G.722 and Opus Support secure-boot, encrypted data storage See datasheet here CyberData’s 011485 Multicast Speaker Looking for an economical and easy-to-use speaker? Check out the CyberData 011485, a multicast speaker with Power-over-Ethernet (PoE 802.af). This product is currently in stock. Click here to order! The 011485 speaker easily connects to your PoE network with a single Ethernet cable connection. The 011458 is capable of playing audio from any multicast source like the CyberData SIP Paging Server with Bell Scheduler (011146). Plays audio from multicast TLS security for…


Xorcom’s IP PBX Is Getting Better with New Software Updates!

Xorcom’s CompletePBX and Multi-Tenant PBX keep getting better and better to provide users with the best functionalities and most updated features. Let’s check out some highlights this week! Updates for CompletePBX New Diversion Headset Field Now you can set the system to include SIP DIVERSION header field in the INVITE request. This is required by some SIP providers to keep the original called-ID when forwarding a call. To set up, go to PBX> External> Trunks>Diversion Header. Note that this can only be set when the Use Incoming CIS is set to Yes. Added Support for Grandstream GXP1625 Xorcom has added new support for Grandstream configuration type 1.0.4.132 for GXP1625 IP phones. See more updates and bug fixes here Updates for Multi-Tenant PBX Bulk-Upgrade Users can now do a bulk software upgrade for TEnant PBXs via the MT Manager GUI. Select the systems using the checkbox and then click the Upgrade icon: Cancel Pending Actions Users can now cancel the upgrade action from being performed to all systems in the queue. If the system has already started the upgrade will complete the action without interference. Port-Forwarding and Permission Management The admin can now map ports for custom external services so that external services used by the customer, such as CRM and…