How The Spectralink Versity Lowers the Cost of Operation for Enterprises

Spares, replacement and standby devices quickly drive up the communication cost and device count per employee for enterprises. Are you still spending a fortune on your wireless solution? See how the Spectralink Versity helps you save on operation costs!  5-year Lifespan and Minimal Spares Compared to the typical 3-year life span of a conventional smartphone, Spectralink’s Versity offers an outstanding 5-year life span and minimal spares holding requirements. Versity delivers a 24×7 operation without the need of standby devices, reducing the cost per employee of delivering mobile applications. Thus, when compared with leading consumer devices, the capital investment required by Versity can be 25% lower!  Read the two white papers below to learn more benefits: Why Consumer Phones Aren’t a Fit for Your Enterprise Rethinking Smartphones for the Enterprise Curious about how the Spectralink Versity can benefit your enterprise? Give our VoIP consultants a quick call at 1-800-398-8647 to find out! The post How The Spectralink Versity Lowers the Cost of Operation for Enterprises appeared first on VoIP Insider. VoIP Insider


Blue, Green, Red? How to Read Poly’s Calisto 7200 Indicator Lights

If you are one of the road warriors who need to jump in a conference call or even host one on the road, having a compact portable Speakerphone is a must!  Poly’s new portable Bluetooth & USB speakerphone, Calisto 7200, has drawn a lot of attention from our customers since its release. It is designed to turn any workspace into a conference room within seconds! Today we are going to take a quick glance at this device and learn about how to interpret the indicator lights on it.  The Calisto 7200’s Indicator Lights Explained Under a different mode or status, your Calisto 7200 will lit up in different colors to notify you what’s happening. Understanding what the indicator lights mean can save you time or assure you that your device is working just right. Check out this chart below to find out what each color means: Amber – charging battery Blinking Amber – low battery Pusing Amber – software update Blue – Bluetooth paired Blinking blue – Pairing/discovery mode Green – in a call Blinking green – incoming call Red – mics muted White – power on Learn more in the Calisto 7200 user guide There you have it! Did this article answer your question? What other features/functions do you…


AudioCodes C450HD: Toggle between Teams and Skype for Business with One Single Click

Switching from SFB to Teams doesn’t need to be a hassle.  The C450HD supports single-click switchover between Microsoft Teams with native client experience and Skype for Business. So if you have Skype for Business you have the ability to easily switch over to Microsoft Teams! How neat is that? You can easily click Skye for Business from Teams or from the other way around to toggle between both. The AudioCodes C450HD IP Phone is a native Microsoft Teams high-end business phone for the Microsoft Teams and Skype for Business market. It features a  5” color touch screen and full UC integration.  AudioCodes C450HD Microsoft Teams Phone Features 8 line, 8 concurrent calls per line 5” color TFT screen (1280 x 720) with multi-lingual support Touch screen user interface enabling up to 8 programmable keys Gbe Support 2x USB headset support Expansion module support Wi-Fi support available Click Here to download the AudioCodes 400HD Series IP Phones datasheet. Give our VoIP Experts a call at 1-800-398-8647 for more information to learn more about the AudioCodes C450HD Microsoft Teams Phone. The post AudioCodes C450HD: Toggle between Teams and Skype for Business with One Single Click appeared first on VoIP Insider. VoIP Insider


New! CompletePBX 5.0.74 Adds Improvements for Call Centers and Hospitality

Are your outbound calls always being blocked or ignored? Xorcom has a solution for you to reach your potential customers better! This month’s Xorcom PBX software updates focus on improving your call center performance and hospitality services. Let’s take a quick look: Random Caller ID for Call Center Outbound Calls Randomize your caller ID of outbound calls to avoid being blocked or ignored! To set this feature: Prepare a list of caller ID numbers to be used by the outbound route.  Make sure you use caller ID numbers that are allowed to be used with your trunk by the provider. Go to Outbound Routes Make sure Overwrite CID is set to either Always or If not Empty Set Randomized Caller ID to Yes Enter the list of caller ID numbers in Caller List Additionally, new announcement options are also being added to call center queues (PBX -> Call Center -> Queues).  Callers will now hear a generic or agent-specific announcement when connecting to the agent, for example: “You are now being connected to James Harley, a phone-system specialist”. Multiple PBX Extensions per Hotel Room Do you have large suites that require direct dialing to each individual phone? Now you can assign multiple extensions per hotel room in the Hospitality (Complete…


How to Move a Sangoma PBX Deployment to a New PBX

Sometimes things happen, surprises occur, and your original plans don’t work anymore – we get it! If that’s what you are going through with your Sangoma PBX deployment, don’t worry! You can still change it.  Although all of Sangoma’s commercial modules are set for a specific deployment at the time of purchase, nothing is set in stone. Your deployment is locked to a hardware box when you register to a Deployment ID, but you are allowed to reset the hardware lock up to 2 times.   How to Reset Sangoma’s PBX Deployment Hardware Lock Here is what you need to do: Login to your portal at https://portal.sangoma.com Click Products< PBX – List All Find the deployment that you want to reset the Hardware Lock.  Click on the Pencil Icon on the right hand side to edit the deployment Click on the License tab at the top of your deployment screen You should see “Reset Hardware Lock” button now! Click on the reset hardware lock button and now you can register this Deployment ID on a new system. ( See how to register your PBX for commercial modules here) Keep in mind that you only have two times to change your hardware lock. If you have reset it more than twice, you…


How Do Businesses Improve Their Noisy Workplace (and Enhance Productivity!)

“78% of workers state that noise and interruptions negatively impact their productivity” – according to  Knowledge Worker Study in 2015. Employees are expected to maintain a high level of productivity in their workplace; however, it can be extra challenging in a high-noise environment. That’s where VXi’s BlueParrott wireless Bluetooth headsets come into play!   BlueParrott is a leading intelligent headset engineered with the world’s best microphones and unrivaled noise-cancelling technology to deliver superior audio quality in high-noise environments such as warehouses, busy call centers, etc.  Highest Level of Noise Cancelling BlueParrott headsets are equipped with the industry’s highest level of noise cancelling, ensuring superior sounding calls for your teams and customers no matter how loud the environment is! Hands-free A wireless headset like BlueParrot is a must for noisy environments! Offering workplace mobility, workers are able to complete tasks faster, using both hands to focus on the job and walk to where he/she needs to be without disconnecting from a client.  More Benefits: Long-lasting with up to 24 hours talk time Experience superior connectivity with a range up to 300ft / 100m Customizable Parrott ButtonTM Hands-free access with VoiceControlTM Multipoint pairing allows teams to seamlessly switch between two simultaneously connected devices. Durable and comfortable Check out the comparison chart below to…


Spectralink Versity Adds New Features to Improve The User Experience

Designed with your business continuity in mind, Spectralink Versity is known for its ability to empower your staff to enhance and streamline workflows with user-friendly features and functionality.   As Spectralink constantly updates their handsets to ensure the best user experience,  more innovative new features and bug fixes have been added in the latest software release. Let’s check out how your business can take advantage of them! What new features have been added? Batt Life application – displays the current condition of the battery and allows the user to adjust charge alerts Biz phone – revised to align with the current Google phone app Device app – new time settings are added to the Device Settings app Barcode app – allows the user of the Enter key to move to the next field to be populated by scanning Logging app – new advanced debugging assists the collection of data for debugging phone issues when they occur in the field. See more new updates and fixes here! Download the Software Release Notes Download White Paper: Rethinking Smartphones for the Enterprise How does your business benefit from using Spectralink Versity? We’re excited about these new add-ons and would love to hear from your experience! For more information, visit our Spectralink page or simply…


Spectralink’s DECT Phones Now Support 3rd Party ATEX Handsets and More!

Spectralink is getting even better! In order to offer the highest quality and secure voice communications across all enterprise environments, Spectralink recently announced the newest features and latest enhancements to their DECT product portfolio. Let’s check out what this is all about! What has been updated? The enhancement focuses on three major parts – security, scalability, and centralized management & provisioning. Key product enhancements include: Integration with Microsoft Skype for Business Online  Expand DECT server capabilities to target new accounts with Tetronik (lone worker/ man down regulatory compliance) Eliminate multicast WAN issues (up to 256 IP-Base Station per site) Manage Unified Communications locally even if Cloud connections fail; Branch survivability Support Funktel ATEX DECT handsets for explosion protection applications Click the links below to see different use case scenarios of Spectralink’s DECT Phones: Health Care Hospitality Retail Are you using Spectralink’s DECT Solutions? How is your experience? Leave us a comment below! Have questions? Simply lift your phone and give our VoIP experts a call at 1-800-398-8647! The post Spectralink’s DECT Phones Now Support 3rd Party ATEX Handsets and More! appeared first on VoIP Insider. VoIP Insider


How to Combat Gray-Market Poly Devices on Amazon

Are you struggling to compete with low pricing Poly devices on Amazon? We feel your pain! To help you combat the gray market, the VoIP Supply team put together a list of strategies you can follow to win back your deals!  How to Combat The Poly Gray Market on Amazon #1 Authorized Partner: Tell your customer that you are an Authorized Poly Partner. Poly can generate an official letter for you to this effect.  #2 Warranty: Let your customers know that you only sell authorized NEW products and they are fully covered by Poly’s manufacturer warranty. Anything purchased from an unauthorized source is at their own risk such as having defects, missing accessories or components, etc. #3 Promotions: Poly offers great rebates and promotions frequently. Explain to your customer that gray market devices are not eligible for Poly promotions. #4 Configuration: Explain that you offer FREE configuration services on devices you provide. Let your customer know that if they  use BYOD (Bring Your Own Device), that you’ll need to charge a “configuration fee” because the device is not passing through your warehouse for pre-configuration and thus your workload is much greater.  We often see $ 10 to $ 15 per phone as a configuration charge   #5 Support: Explain that you…


What is FDMS (Fanvil Device Management System)?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.  In previous Mom’s calling Q&A series, we have discussed: Does the VVX x50 Series Support the VVX D60 Wireless Handsets? Today, we have more new real questions and answers from VoIP users just like you.   What is FDMS (Fanvil Device Management System)? Q: What is FDMS? Where can I find more information? A: FDMS is Fanvil’s Device Management System that allows users a way to centrally provision, register, upgrade and monitor their Fanvil devices. Check out the documents below to learn more: FDMS Update Manual FDMS Installation Manual  FDMS User Manual You can download the firmware here. STAY TUNED Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591  The post What is FDMS (Fanvil Device Management System)? appeared first on VoIP Insider. VoIP Insider


June Hardware Roundup: New Video Phone, Multicase Speaker and WiFi Access Point

June is a month of great new VoIP hardware! This month, we are seeing lots of great new additions you can add to your communication system, including Grandstream’s new enterprise-grade GRP Series IP phones, CyberData’s multicast speaker, the GWN7630 WiFi Access Point and much more! Grandstream’s GRP2614 is now available! If you haven’t checked out Grandstream’s new GRP Series IP phones, you are really missing out! The GRP2614 is now available for purchase. Click here to order! These high-end devices are designed for enterprise users or service providers who need to mass deploy and manage a large number of endpoints at once. See what features are included for the GRP2614: 16 Lines Built-in dual-band WiFi support Support all major codecs, including wideband codecs G.722 and Opus Support secure-boot, encrypted data storage See datasheet here CyberData’s 011485 Multicast Speaker Looking for an economical and easy-to-use speaker? Check out the CyberData 011485, a multicast speaker with Power-over-Ethernet (PoE 802.af). This product is currently in stock. Click here to order! The 011485 speaker easily connects to your PoE network with a single Ethernet cable connection. The 011458 is capable of playing audio from any multicast source like the CyberData SIP Paging Server with Bell Scheduler (011146). Plays audio from multicast TLS security for…


Xorcom’s IP PBX Is Getting Better with New Software Updates!

Xorcom’s CompletePBX and Multi-Tenant PBX keep getting better and better to provide users with the best functionalities and most updated features. Let’s check out some highlights this week! Updates for CompletePBX New Diversion Headset Field Now you can set the system to include SIP DIVERSION header field in the INVITE request. This is required by some SIP providers to keep the original called-ID when forwarding a call. To set up, go to PBX> External> Trunks>Diversion Header. Note that this can only be set when the Use Incoming CIS is set to Yes. Added Support for Grandstream GXP1625 Xorcom has added new support for Grandstream configuration type 1.0.4.132 for GXP1625 IP phones. See more updates and bug fixes here Updates for Multi-Tenant PBX Bulk-Upgrade Users can now do a bulk software upgrade for TEnant PBXs via the MT Manager GUI. Select the systems using the checkbox and then click the Upgrade icon: Cancel Pending Actions Users can now cancel the upgrade action from being performed to all systems in the queue. If the system has already started the upgrade will complete the action without interference. Port-Forwarding and Permission Management The admin can now map ports for custom external services so that external services used by the customer, such as CRM and…


How to Set up Grandstream’s GDS 3710 IP Video Door System

Security monitoring is a must for almost every facility to create a safe environment. Grandstream’s GDS 3710 is one of the most popular IP video door systems at VoIP Supply as it also serves as a high-definition IP surveillance camera and IP intercom to offer facility access control for buildings of all sizes. This series is loaded with lots of features including: Built-in RFID chip reader for keyless entry Weatherproof metal casing and vandal resistant Built-in hemispheric camera of 180 degrees Built-in microphone and speaker Aside from the rich features that come with the GDS3710, our customers also love how easy and fast it is to set up this unit. With 3 simple steps, you are in control of your facility access. Let’s check it out! How to Set Up Grandstream’s GDS 3710 IP Video Door System 1.Ensure the GDS is assigned an IP address: Status> Network Info 2. Ensure Direct IP Call is enabled: SIP Settings> SIP Advanced Settings 3. Configure the IP address of the video phone and the remote PIN to open door: Door System Settings> Basic Settings> Number Called When Door Bell Pressed Interested in learning more about the GDS3710? Click here to download the Installation guide or simply raise your phone and give one of…


The Fanvil X210: An Elegant Enterprise Phone Packed with Features!

    It’s no secret that we are all big fans of Fanvil here at VoIP Supply. Being that we are an official distributor of their products, we feel obligated to test and get to know each one of their phones inside and out, and honestly, it’s a lot of fun. One IP phone in particular that we have been waiting to get our hands on to test is their new flagship phone, the X210!  This phone is massive! It is packed with 3 color screens and really targets the executive user. Playing around with this phone in our own VoIP lab proved to not only be very informative, but also very exciting! In fact, we learned so much, that we didn’t want to just tell you about it, we wanted to take it one step further… So, we decided to write this blog after getting our hands on the Fanvil X210, but that still wasn’t enough! We asked ourselves: what would be the best way to let our customers know just how awesome and unique this phone is? Naturally, we decided on creating a product review video! This video showcases some of the features of the phone that we found to be most impressive.  One example would be its…


Ribbon Communications EdgeMarc 15.5.0 Release

Ribbon Communications Inc recently released its latest update to its Intelligent Edge devices. The EdgeMarc (VOS) Release 15.5.0 includes both software and hardware updates for this release. These hardware updates are model-dependent, but software updates have been made to all Intelligent Edge devices. New features from the EdgeMarc (VOS) 15.5.0 Release. Security upgrades – Multiple security enhancements related to upgrading OpenSSL 1.0.2q, NTPsec upgrade 10 1.1.2, Net,SNMP upgrade to 5.8, OpenVPN upgrade to ver. 2.4.6 Resilience- WAN link redundancy (WLR) now works with high availability (HA) to provide greater resilience for EdgeMarc devices (HA allows for standby EdgeMarc to take over in case the primary EdgeMarc suffers a system failure, while WLR allows the EdgeMarc to switch over to a secondary WAN link in case the primary WAN link goes down) E1 Support – A new sku for the EdgeMarc 4808 supports a 4-port E1, providing 120 E1 channels and 24 FXS channels. Software support is added to EdgeMarc 4806 and EdgeMarc 4808 support 2-port E1. To view the EdgeMarc devices click here. About EdgeMarc (VOS) Release 15.5.0  The EdgeMarc Intelligent Edge devices are ideal for service providers and enterprises that are looking to deploy Unified Communications while not compromising on security. The EdgeMarc contains enterprise session border controller (eSBC)…


Government or Education Headsets by Jabra

If you a non-profit, a government agency or in the education spectrum and your daily tasks or that of your employees or students require headset in any way, then you should pay attention to the next few lines. Headsets are a common thing in the business world. Many businesses require basic headsets for their employees. Perhaps something that they can use to simply to answer a few calls on a daily basis. Or if a call center, make that a lot of calls on a daily basis. Colleges and schools may have a computer room where headsets are a requirement in order to keep the noise levels down in the room, but also so that students can focus on the task at hand.  A headset seems like such an ordinary thing, especially to employees.  A flimsy device that gets used until it breaks then tossed out and replaced by another headset. But for the decision makers in a government agency or school, the selection of the headsets is a process that takes many things into consideration. Pricing and compatibility being the main factors. Durability and features following right behind that. And maybe add to that comfort and the flexibility of the headset. Is it a wired headset, a wireless headset?…


How to Set Up The Fanvil X6 BLF on FreePBX?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. In previous Mom’s calling Q&A series, we have discussed: Do Sangoma’s A200 Cards Require an Extra Molex Power Connection? Today, we have more new real questions and answers from VoIP users just like you. How to Set Up The Fanvil X6 BLF on FreePBX? Q: I need some information on how to set up the Fanvil X6 BLF on FreePBX. A: Do you have Endpoint Manager installed on your FreePBX or PBXact? If not, you will need to manually add the button. The BLF key is listed on the WebUI of the device. You will input the extension you want to see it. You may find the following links helpful: URL: http://www.fanvil.com/Uploads/Temp/download/20180920/5ba3822d5b21b.pdf URL: http://www.fanvil.com/Uploads/Temp/download/20180920/5ba382185d044.pdf STAY TUNED Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591 The post How to Set Up The Fanvil X6 BLF on FreePBX? appeared first on VoIP Insider. VoIP Insider


Become a Digium Reseller Through VoIP Supply!

If you’re a value-added reseller in the world of VoIP, then you understand how important it is to offer quality, top-name products that will leave your customers confident and happy.   And while there are endless options out there for you to choose from, adding Digium to your product portfolio is the perfect way to take your business to the next level!   Adding Digium to your list of offerings by becoming a reseller through VoIP Supply will not only allow you to add the flexibility of Asterisk but the benefits you will receive by signing up through us will set you apart from the rest!   How so? Well, for starters, you will be able to take advantage of our highly trained and experienced staff of VoIP experts to assist you in any situation.  You will also be able to take advantage of competitive reseller pricing and same day shipping!   So what are you waiting for? Become a Digium reseller through VoIP Supply today, and set your business apart from the rest!   Do you have experience with Digium products? What do you think of their line of VoIP hardware? Let us know in the comments! We want to hear from you! The post Become a Digium Reseller…


Chris Sherwood of CrossTalk Solutions Talks Tech at ITEXPO 2019

While we spent a lot of time talking to manufacturers and meeting our customers at ITEXPO, we had to make sure we left enough time to have a chat with the creator and founder of CrossTalk Solutions, Christ Sherwood. CrossTalk Solutions a VoIP consulting group, but they are best known for their YouTube channel which features new VoIP equipment, tutorials and more! Having worked with Chris for a while now, it was nice to finally meet and pick his brain about new technology and of course, VoIP! Want to see what Chris had to say about all of the excitement at ITEXPO 2019 and what he loves most about working with VoIP Supply? Then check out the full interview in the video above! Did you attend ITEXPO 2019? What were your thoughts on the show? Let us know in the comments! The post Chris Sherwood of CrossTalk Solutions Talks Tech at ITEXPO 2019 appeared first on VoIP Insider. VoIP Insider


Mitel Proposes an All-Stock Merger with Avaya

On April 25th, 2019 Mitel announced that it would be making a bid for their largest competitor Avaya. It is said that financial backers are planning to offer around $ 20 to $ 22 per share, valuing Avaya at over $ 2 billion. In the age of M&A, it’s always exciting to see how these types of partnerships pan out. Both Mitel and Avaya, in their own right, have a unique product offering and a very loyal following. Only time will tell how their customers feel about this acquisition. Are you currently a Mitel or Avaya reseller or agent? What are your thoughts on this M&A? The post Mitel Proposes an All-Stock Merger with Avaya appeared first on VoIP Insider. VoIP Insider


How to Increase your Revenue with Sangoma (Webinar Recap)

During this month’s Sangoma Reseller Webinar, Mark Carson discussed ways to increase your revenue with FreePBX and PBXact. If you missed the webinar, you won’t want to miss out on this quick recap!  Download the webinar slides here to learn more details! Sangoma Reseller Webinar Q&A Question 1: If I currently have FreePBX how do I transition to PBXact? Is it easy? Answer: If you have a Sangoma FreePBX Appliance Sangoma offers an upgrade module that allows you to convert your FreePBX into a PBXact system. The upgrade module gives you a new deployment ID that you plug into your system, converts it, then it goes out to the Sangoma portal, pulls in the software for PBXact appliance and turns it into a PBXact system. If you currently have FreePBX that you downloaded from the internet you cannot convert it into a PBXact system. Question 2: PBXact has a lot of modules, which ones do you see customers most drawn to? Answer: The modules that customers are most drawn to are Endpoint Manager for 3rd Party Phones, Paging Pro, Conference Pro, and Extension Routing. Endpoint Manager: Auto-provision and configure phones, paging devices, gateways, and specialty devices. Paging Pro: Valet style paging, scheduled pages, outbound notifications Conference Pro: End User Conference room management and control Extension Routing: Easily…


Sangoma’s VP of Marketing Jim Machi on the Telecom Reseller Podcast at Enterprise Connect 2019!

Sit down, grab a cup of joe and join Jim Machi, Sangoma’s VP of Marketing, and Doug Green from Telecom Reseller as they go in-depth on the Sangoma and Digium acquisition, their product roadmap and their strategic partnership with VoIP Supply. https://www.voipsupply.com/blog/voip-insider/files/2019/04/Sangoma_3_20_19.m4a Sangoma Switchvox: “2018 was really good. We bought a division of Dialogic in the beginning of January, and then also in September, we acquired Digium which came with Asterisk. So, it was a busy and hectic 2018 but through it all, we grew organically, but we also grew through these mergers and acquisitions – Jim Machi, Sangoma’s VP of Marketing. I think one of the biggest takeaways from this interview was that Machi assures us that Digium Switchvox is here to stay! When Doug asked Jim about the continuity of Digium Switchvox, this is what Machi had to say: “Switchvox is really key, Switchvox is a Premier UC offering that competes with Avaya and Mitel and it’s really important to us.”  Click and listen to the podcast here! The post Sangoma’s VP of Marketing Jim Machi on the Telecom Reseller Podcast at Enterprise Connect 2019! appeared first on VoIP Insider. VoIP Insider


Star2Star Named a 2019 Customer Product of the Year Award Winner

Star2Star Communications, a leading provider of communication solutions, announced that their Full Spectrum Communications Solution has been named as a 2019 Customer Product of the Year Award winner by TMC, a global media company. Star2Star is the world’s only provider of Full Spectrum Communications. The solutions unify voice, video, mobile, chat, fax, presence management, and more into a single, easy-to-use system. What does the Product of the Year Award recognize? This award recognizes vendors that are advancing the call center, CRM and telecom services. It also highlights products that empower their customers to meet and exceed their expectations and needs. “When we created the Full Spectrum Communications Solution, we had the customer experience front and center while designing the system,” said Michelle Accardi, President and Chief Revenue Officer at Star2Star. “Full Spectrum Communications are designed to solve the complexities and challenges of the modern business in ways other solutions can’t. When you have all of the technology you need under one platform, with the ability to integrate and customize for your unique needs, there is no limit to what you can accomplish.” This is the fourth consecutive year that Star2Star has been recognized with this award. Congratulations, Star2Star! We are very excited about the news and looking forward to serving…


Xorcom Software Updates: MT Manager 1.0.12

Xorcom’s Multi-Tenant PBX is getting more secure and better! Today, Xorcom announced some exciting new software updates on their MT Manager version 1.0.12. Let’s hear what it is all about! What New Features Are Available? A strong password enforcement policy is now applied to all MT Manager login passwords for both admin and resellers A new Reports section was added to the MT Manager GUI. Usage reports are now available to provide information about the dynamic license usage and be used as a basis for billing. The system generated CSV files of four types: Full Month – historic report for the usage in any given previous month. Month-to-date – average usage for the current month up until the date of the report.  This report shows the actual consumption of license usage so far for the current month. Current – how many licenses are being used at this given point in time. Estimated – what will be the total consumption at the end of the month if no further changes are made. Report format – the report details the tenants’ information as follows: Additional Multi-Tenant PBX Changes Back button – the Cancel button was replaced by a Back button.  The Back button will always send the user back to the previous…


Microsoft Teams Update: New Collaboration Features Roadmap

Over the past two years, Microsoft Teams keeps evolving to keep up with the fast-changing workspace. This month, they are focusing on adding new collaboration tools to enhance team communication and work efficiency. Let’s check out what has been updated and what you can expect to see in the following months! What NEW Teams Features are Available Now? Data Loss Prevention in conversations and chats: Automatically detect, protect, and test for sensitive information in every discussion Microsoft 365 Live Events: Create on-demand and live events that offer exciting communication solutions to partners, customers, and employees Microsoft Whiteboard for Teams: Get involved with multi-level collaboration experiences More Coming Soon Features Live Captions: Read captions in real-time without losing track of the conversation Information barriers: Choose which individuals are able to collaborate and communicate through the Teams platform By the end of 2019, you can expect to see more features such as: Secure private channels: Customize who can see files and conversations in a specific circuit Content cameras and intelligent capture: Support for additional content-capturing cameras. Access Intelligent Capture to focus, and enhance images and text Custom Backgrounds: Select your own unique background Are you using Microsoft Teams? Make sure you check out our new Teams phones to take full advantage of…


Unboxing The Algo 8180 SIP Audio Alerter (G2)

This day and age, it seems like every business is looking for IP paging. Some are looking to upgrade their old analog paging systems, and others are looking to start fresh. Whether it’s a small business with a warehouse or a large enterprise with multiple floors, IP paging is becoming a ‘must have’ for everyone. But how difficult is it to install and operate IP paging? A lot of people will tell you that it is extremely complicated and expensive, but much like a lot of other stories you hear in the VoIP world, it’s just not true anymore. If you are looking for something cost effective and easy to install, then I would be doing a disservice by not recommending Algo for all of your IP paging needs. Algo has a wide-range of IP paging, emergency alerting, and security products that can cover every area of your business.  Algo even offers paging adapters so you can seamlessly integrate your existing analog system to a new and efficient IP system! But for the sake of this blog, I wanted to focus on one particular Algo product. The Algo 8180 (G2) SIP Audio Alerter is a perfectly priced unit that can serve multiple purposes!  This thing offers voice paging, multicast or…


VoIP Supply Celebrates Its 17th Milestone Anniversary!

VoIP Supply LLC celebrates its 17th anniversary on March 14th, 2019 with over 30 dedicated employees behind their efficient website where customers fulfill their VoIP needs and develop new businesses! Over the years, VoIP Supply has been relentlessly expanding and improving its VoIP reseller program and fulfillment capabilities to help their VoIP partners grow. Today, the team works seamlessly side by side with multiple VoIP service providers and provides VoIP provisioning and fulfillment services for their partners with lots of benefits and features. White-Labeling & Plug-and-Play Provisioning Custom branding on the boxes and private stock holding are just two of the popular benefits their VoIP partners enjoy. See more VoIP Supply partner advantages below: Product fulfillment for providers, SMBs and enterprises Plug-and-play provisioning Reducing provider operational costs Reducing provision complexity Product buyback service – Reclaim Program Reconditioning products with full warranties – Refresh Products An innovative product rental program Learn More “I am thrilled with where the company is today and am honored to work with such a great team. Their passion and dedication to our customers, partners and our community makes me so proud. We truly have a winning team.” – Paula Griffo, President and CFO of VoIP Supply About VoIP Supply VoIP Supply, LLC (https://www.voipsupply.com) is North America’s leading…


Fanvil Talks About New Products and Their 2019 Roadmap at ITEXPO 2019

There was little to no downtime at this years ITEXPO for us, and that’s the way we like it! But somehow, between all o the traffic at our booth and all of the fun and excitement the show has to offer, we were still able to find time to sit down and talk to Fanvil! Being a distributor of Fanvil, it was nice to stop by their booth and get some exciting news and information from their Sales Manager for North America and Brazil, Tommy Cheng. Tommy was nice enough to cover a lot of hot topics including new releases and what we can expect to see from Fanvil in the future! He was even able to show us the hot new X210 executive level IP phone which is available for preorder now! We had such a great chat with Tommy, we’re lucky we were able to get it on camera because now we can share this fun and exciting interview with YOU!  Just click on the video above get all the latest from Fanvil! Are you currently using Fanvil products? Want to become a Fanvil reseller? You can start by signing up here! The post Fanvil Talks About New Products and Their 2019 Roadmap at ITEXPO 2019 appeared first…


How to Configure Fanvil’s X6 IP Phone on the 3CX Server

Fanvil’s IP phones are not just known for its high quality and affordable price, but also its ease of use! Configuring a Fanvil IP phone only takes a few minutes and you are ready to roll. Today we will take the X6 SIP phone as an example and show you how easy and quick the configuration can be done. Let’s get to it: How to Configure Fanvil’s X6 IP phone On the web interface of the 3CX server, select “Settings” > “Network” Click “Ports” tab to check your SIP port used by PBX. You will need this SIP port number to configure SIP accounts for your IP phone Go to “Extensions”> Click “Add” to create a new extension and click “OK” On your X6 IP phone, click “Menu” >”Status” to get your IP address On the web interface of your X6, enter the IP address Select “Line”> “SIP” tab, enter your server address Now go back to the 3CX server web interface, copy your Authentication ID and Password Paste the information from 3CX server to your X6’s web interface. (Authentication User and Authentication Password) Enter your User name and Display name Enter Proxy Server Port, this is your SIP port number used by PBX (we got this number from step…


Polycom Talks New Products and Services at ITEXPO 2019

One of the things that keeps us coming back to ITEXPO year after year is the opportunity to meet manufacturers face to face and hear what they have to say about their brand, and what might lie on the horizon for VoIP technology. While attending ITEXPO 2019 we were able to catch up with Darren Knapp of Polycom! This was a great opportunity to hear about all of the exciting things that are in store for one of the top brands in the industry! Being that we are a value-added distributor of Polycom products, we feel it’s important to our customers and resellers to hear about new products, features and roadmaps from Polycom directly, and we were able to deliver! During our interview with Darren, he gave us some insight into the direction Polycom is heading towards.  Everything from more affordable VoIP phones to their new service programs PDMS (Polycom Device Management Service) and their new DaaS (Device as a Service) program which allows providers to rent IP phones with no contract instead of buying them up front! But we’re not going to just tell you about what Darren had to say.  You can watch for yourself! Check out the video above and watch the full interview from ITEXPO 2019!…