PBX Call Assist 3 – Erreichbarkeit immer dabei

Die Zeiten von klassischen 9-5-Jobs sind vorbei. Arbeitsplätze sind flexibler als je zuvor und immer mehr Menschen entscheiden sich für das mobile Arbeiten. Das “von wo“ ist inzwischen in vielen Berufen völlig unwichtig geworden: Solange eine Internetverbindung zur Ausstattung gehört, kann nahezu von überall gearbeitet werden. Mit PBX Call Assist Der Originalartikel PBX Call Assist 3 – Erreichbarkeit immer dabei wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


Innovation Can Take Many Forms

A couple of months ago, I spoke at the Cloud Comms Summit in London on Innovation. Many companies in addition to Sangoma gave their innovation pitches. And most of them focused on The post Innovation Can Take Many Forms appeared first on Inside the Asterisk. Inside the Asterisk


Government or Education Headsets by Jabra

If you a non-profit, a government agency or in the education spectrum and your daily tasks or that of your employees or students require headset in any way, then you should pay attention to the next few lines. Headsets are a common thing in the business world. Many businesses require basic headsets for their employees. Perhaps something that they can use to simply to answer a few calls on a daily basis. Or if a call center, make that a lot of calls on a daily basis. Colleges and schools may have a computer room where headsets are a requirement in order to keep the noise levels down in the room, but also so that students can focus on the task at hand.  A headset seems like such an ordinary thing, especially to employees.  A flimsy device that gets used until it breaks then tossed out and replaced by another headset. But for the decision makers in a government agency or school, the selection of the headsets is a process that takes many things into consideration. Pricing and compatibility being the main factors. Durability and features following right behind that. And maybe add to that comfort and the flexibility of the headset. Is it a wired headset, a wireless headset?…


Jurassic Data : l’épopée du stockage ADN

Chaque année, nous produisons un volume de données bien supérieur à ce que toute l’humanité a pu en produire au cours de son histoire. Outre les opportunités créées par ce tsunami de données, de nombreux défis voient le jour. Parmi eux, celui du stockage. Photos… L’article Jurassic Data : l’épopée du stockage ADN est apparu en premier sur ICT Experts Luxembourg. ICT Experts Luxembourg


D wie Design – COMfortel D-Serie

Die neue COMfortel D-Serien Telefone bieten anspruchsvolles Design für den Arbeitsalltag. Doch was genau gilt es bei der Gestaltung eines neuen Telefons zu beachten und warum gehört zu einem guten Design mehr als nur ein schickes Äußeres? Damit unsere D-Serien-Telefone allen Anforderungen des Alltags gerecht werden können, haben wir mit Der Originalartikel D wie Design – COMfortel D-Serie wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


How to Set Up The Fanvil X6 BLF on FreePBX?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. In previous Mom’s calling Q&A series, we have discussed: Do Sangoma’s A200 Cards Require an Extra Molex Power Connection? Today, we have more new real questions and answers from VoIP users just like you. How to Set Up The Fanvil X6 BLF on FreePBX? Q: I need some information on how to set up the Fanvil X6 BLF on FreePBX. A: Do you have Endpoint Manager installed on your FreePBX or PBXact? If not, you will need to manually add the button. The BLF key is listed on the WebUI of the device. You will input the extension you want to see it. You may find the following links helpful: URL: http://www.fanvil.com/Uploads/Temp/download/20180920/5ba3822d5b21b.pdf URL: http://www.fanvil.com/Uploads/Temp/download/20180920/5ba382185d044.pdf STAY TUNED Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591 The post How to Set Up The Fanvil X6 BLF on FreePBX? appeared first on VoIP Insider. VoIP Insider


5 Ways a Hosted Phone System Can Help Small Businesses Succeed

Walking around and browsing the small businesses of the historic downtown areas of any city is an increasingly popular weekend activity across America. Especially with millennials, these older areas are The post 5 Ways a Hosted Phone System Can Help Small Businesses Succeed appeared first on Inside the Asterisk. Inside the Asterisk


Become a Digium Reseller Through VoIP Supply!

If you’re a value-added reseller in the world of VoIP, then you understand how important it is to offer quality, top-name products that will leave your customers confident and happy.   And while there are endless options out there for you to choose from, adding Digium to your product portfolio is the perfect way to take your business to the next level!   Adding Digium to your list of offerings by becoming a reseller through VoIP Supply will not only allow you to add the flexibility of Asterisk but the benefits you will receive by signing up through us will set you apart from the rest!   How so? Well, for starters, you will be able to take advantage of our highly trained and experienced staff of VoIP experts to assist you in any situation.  You will also be able to take advantage of competitive reseller pricing and same day shipping!   So what are you waiting for? Become a Digium reseller through VoIP Supply today, and set your business apart from the rest!   Do you have experience with Digium products? What do you think of their line of VoIP hardware? Let us know in the comments! We want to hear from you! The post Become a Digium Reseller…


The story behind a cool graffiti

The post The story behind a cool graffiti appeared first on MIXvoip: Smart Business Telephony, Cloud SIP and Internet solutions. MIXvoip: Smart Business Telephony, Cloud SIP and Internet solutions


Large Retailers Trust Sangoma for their Data Network Solutions

The telephony card market in general has been agreeably declining for some time. Despite this, Sangoma’s telephony card division has continued to show tremendous strength, year after year, specifically in The post Large Retailers Trust Sangoma for their Data Network Solutions appeared first on Inside the Asterisk. Inside the Asterisk


Embedded Video Is Key for Engaging With Your Customers

There’s always room for improvement in everything you do. That includes customer engagement — and here’s a fresh way to do that: Add embedded video to your communications applications, whether for technical support or sales. According to the results of Vidyo’s survey, The Rise of Embedded Video Communications Report 2018, the top four use cases  Read More The post Embedded Video Is Key for Engaging With Your Customers appeared first on Vidyo Blog. Vidyo Blog


Chris Sherwood of CrossTalk Solutions Talks Tech at ITEXPO 2019

While we spent a lot of time talking to manufacturers and meeting our customers at ITEXPO, we had to make sure we left enough time to have a chat with the creator and founder of CrossTalk Solutions, Christ Sherwood. CrossTalk Solutions a VoIP consulting group, but they are best known for their YouTube channel which features new VoIP equipment, tutorials and more! Having worked with Chris for a while now, it was nice to finally meet and pick his brain about new technology and of course, VoIP! Want to see what Chris had to say about all of the excitement at ITEXPO 2019 and what he loves most about working with VoIP Supply? Then check out the full interview in the video above! Did you attend ITEXPO 2019? What were your thoughts on the show? Let us know in the comments! The post Chris Sherwood of CrossTalk Solutions Talks Tech at ITEXPO 2019 appeared first on VoIP Insider. VoIP Insider


Mitel Proposes an All-Stock Merger with Avaya

On April 25th, 2019 Mitel announced that it would be making a bid for their largest competitor Avaya. It is said that financial backers are planning to offer around $ 20 to $ 22 per share, valuing Avaya at over $ 2 billion. In the age of M&A, it’s always exciting to see how these types of partnerships pan out. Both Mitel and Avaya, in their own right, have a unique product offering and a very loyal following. Only time will tell how their customers feel about this acquisition. Are you currently a Mitel or Avaya reseller or agent? What are your thoughts on this M&A? The post Mitel Proposes an All-Stock Merger with Avaya appeared first on VoIP Insider. VoIP Insider


3 Reasons Why You Should Subscribe to a Hosted Phone System

Statistics show that most of you reading this are subscribed to some sort of monthly service or delivery of goods. Music and video streaming services, meal kits, delivery of home The post 3 Reasons Why You Should Subscribe to a Hosted Phone System appeared first on Inside the Asterisk. Inside the Asterisk


How to Increase your Revenue with Sangoma (Webinar Recap)

During this month’s Sangoma Reseller Webinar, Mark Carson discussed ways to increase your revenue with FreePBX and PBXact. If you missed the webinar, you won’t want to miss out on this quick recap!  Download the webinar slides here to learn more details! Sangoma Reseller Webinar Q&A Question 1: If I currently have FreePBX how do I transition to PBXact? Is it easy? Answer: If you have a Sangoma FreePBX Appliance Sangoma offers an upgrade module that allows you to convert your FreePBX into a PBXact system. The upgrade module gives you a new deployment ID that you plug into your system, converts it, then it goes out to the Sangoma portal, pulls in the software for PBXact appliance and turns it into a PBXact system. If you currently have FreePBX that you downloaded from the internet you cannot convert it into a PBXact system. Question 2: PBXact has a lot of modules, which ones do you see customers most drawn to? Answer: The modules that customers are most drawn to are Endpoint Manager for 3rd Party Phones, Paging Pro, Conference Pro, and Extension Routing. Endpoint Manager: Auto-provision and configure phones, paging devices, gateways, and specialty devices. Paging Pro: Valet style paging, scheduled pages, outbound notifications Conference Pro: End User Conference room management and control Extension Routing: Easily…


Unified Communications and Improved Service Time

I’ve written multiple blogs in the past about how Unified Communications (UC) can improve workforce productivity, collaboration, etc. We even have an excellent white paper outlining some of the actual The post Unified Communications and Improved Service Time appeared first on Inside the Asterisk. Inside the Asterisk


Sangoma’s VP of Marketing Jim Machi on the Telecom Reseller Podcast at Enterprise Connect 2019!

Sit down, grab a cup of joe and join Jim Machi, Sangoma’s VP of Marketing, and Doug Green from Telecom Reseller as they go in-depth on the Sangoma and Digium acquisition, their product roadmap and their strategic partnership with VoIP Supply. https://www.voipsupply.com/blog/voip-insider/files/2019/04/Sangoma_3_20_19.m4a Sangoma Switchvox: “2018 was really good. We bought a division of Dialogic in the beginning of January, and then also in September, we acquired Digium which came with Asterisk. So, it was a busy and hectic 2018 but through it all, we grew organically, but we also grew through these mergers and acquisitions – Jim Machi, Sangoma’s VP of Marketing. I think one of the biggest takeaways from this interview was that Machi assures us that Digium Switchvox is here to stay! When Doug asked Jim about the continuity of Digium Switchvox, this is what Machi had to say: “Switchvox is really key, Switchvox is a Premier UC offering that competes with Avaya and Mitel and it’s really important to us.”  Click and listen to the podcast here! The post Sangoma’s VP of Marketing Jim Machi on the Telecom Reseller Podcast at Enterprise Connect 2019! appeared first on VoIP Insider. VoIP Insider


Top Reasons Businesses Aren’t Adding Video to Their Communications Strategy

With real-time video communications growing rapidly in such markets as healthcare and financial services, why are other businesses still reluctant to embed this technology in their communications applications? The top two reasons, according to Vidyo’s recently released survey, The Rise of Embedded Video Communications Report 2018, are cost and security. Not too surprising. But if  Read More The post Top Reasons Businesses Aren’t Adding Video to Their Communications Strategy appeared first on Vidyo Blog. Vidyo Blog


Star2Star Named a 2019 Customer Product of the Year Award Winner

Star2Star Communications, a leading provider of communication solutions, announced that their Full Spectrum Communications Solution has been named as a 2019 Customer Product of the Year Award winner by TMC, a global media company. Star2Star is the world’s only provider of Full Spectrum Communications. The solutions unify voice, video, mobile, chat, fax, presence management, and more into a single, easy-to-use system. What does the Product of the Year Award recognize? This award recognizes vendors that are advancing the call center, CRM and telecom services. It also highlights products that empower their customers to meet and exceed their expectations and needs. “When we created the Full Spectrum Communications Solution, we had the customer experience front and center while designing the system,” said Michelle Accardi, President and Chief Revenue Officer at Star2Star. “Full Spectrum Communications are designed to solve the complexities and challenges of the modern business in ways other solutions can’t. When you have all of the technology you need under one platform, with the ability to integrate and customize for your unique needs, there is no limit to what you can accomplish.” This is the fourth consecutive year that Star2Star has been recognized with this award. Congratulations, Star2Star! We are very excited about the news and looking forward to serving…


IVR system for your business; is it the best choice?

IVR system for your business; is it the best choice? IVR systems have become widespread over the last decade. Subject of endless debates, this technology is a perfect solution to some and a less useful one to others. Let’s take a quick look at this omnipresent tool of call centers. Professionals working in call centers will tell you that the development of IVR has completely changed their trade (link). And the methods that are used to manage calls. Over the last years, the interactive voice response systems have become widespread. And now it forms the true backbones of call centers. Quick reminder: an IVR is a computer system that automatically processes the telephone calls received by a company. Callers are presented with several options that they can interact with. By pressing 1, or pressing 2 on their phone etc. the callers share valuable information. According to that choice the call is transferred to the proper department, or automatic information is provided. Cutting-edge technologies further can be integrated in some of these architectures. They can offer voice recognition, artificial intelligence and speech synthesis systems. A relief for businesses Generally, callers are identified and categorized when they call, benefiting from personalized assistance. Companies can even choose to program a hierarchical protocol amongst…


Drum Roll Please: Announcing Switchvox 7

Here’s some exciting news: The latest version of our award-winning Unified Communications platform, Switchvox 7, is now available! This is a big deal. It marks a major milestone in the The post Drum Roll Please: Announcing Switchvox 7 appeared first on Inside the Asterisk. Inside the Asterisk


Xorcom Software Updates: MT Manager 1.0.12

Xorcom’s Multi-Tenant PBX is getting more secure and better! Today, Xorcom announced some exciting new software updates on their MT Manager version 1.0.12. Let’s hear what it is all about! What New Features Are Available? A strong password enforcement policy is now applied to all MT Manager login passwords for both admin and resellers A new Reports section was added to the MT Manager GUI. Usage reports are now available to provide information about the dynamic license usage and be used as a basis for billing. The system generated CSV files of four types: Full Month – historic report for the usage in any given previous month. Month-to-date – average usage for the current month up until the date of the report.  This report shows the actual consumption of license usage so far for the current month. Current – how many licenses are being used at this given point in time. Estimated – what will be the total consumption at the end of the month if no further changes are made. Report format – the report details the tenants’ information as follows: Additional Multi-Tenant PBX Changes Back button – the Cancel button was replaced by a Back button.  The Back button will always send the user back to the previous…


How Unified Communications Boosts Workplace Productivity

Many organizations fuss around with different apps and new gizmos hoping to find the magic bullet solution to increasing their workplace productivity. But a growing number of businesses are learning The post How Unified Communications Boosts Workplace Productivity appeared first on Inside the Asterisk. Inside the Asterisk


Microsoft Teams Update: New Collaboration Features Roadmap

Over the past two years, Microsoft Teams keeps evolving to keep up with the fast-changing workspace. This month, they are focusing on adding new collaboration tools to enhance team communication and work efficiency. Let’s check out what has been updated and what you can expect to see in the following months! What NEW Teams Features are Available Now? Data Loss Prevention in conversations and chats: Automatically detect, protect, and test for sensitive information in every discussion Microsoft 365 Live Events: Create on-demand and live events that offer exciting communication solutions to partners, customers, and employees Microsoft Whiteboard for Teams: Get involved with multi-level collaboration experiences More Coming Soon Features Live Captions: Read captions in real-time without losing track of the conversation Information barriers: Choose which individuals are able to collaborate and communicate through the Teams platform By the end of 2019, you can expect to see more features such as: Secure private channels: Customize who can see files and conversations in a specific circuit Content cameras and intelligent capture: Support for additional content-capturing cameras. Access Intelligent Capture to focus, and enhance images and text Custom Backgrounds: Select your own unique background Are you using Microsoft Teams? Make sure you check out our new Teams phones to take full advantage of…


Professionelle Erreichbarkeit mit COMfortel Mobile Business

Die neue FMC-App von Auerswald COMfortel Mobile Business ist nun kostenlos im App Store und auf Google Play erhältlich. Doch wer kann die App sinnvoll einsetzen und wofür steht die Abkürzung FMC? COMfortel Mobile Business schafft eine beinahe nahtlose Integration von Festnetztelefonie und mobiler Kommunikation und ist damit ein perfektes Der Originalartikel Professionelle Erreichbarkeit mit COMfortel Mobile Business wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


Révolution big data dans l’assurance

Santé connectée, personnalisation des primes ou encore télématique embarquée dans les véhicules… L’exploitation des données ouvre un formidable champ d’innovation pour les assureurs. Geoffrey Nichil, le responsable du Data Studio de Foyer Assurances, premier assureur du Luxembourg, nous le raconte.   Expliquez-nous d’abord en quoi consiste… L’article Révolution big data dans l’assurance est apparu en premier sur ICT Experts Luxembourg. ICT Experts Luxembourg


PBX Manager – Der verlängerte Arm zum ITK-System

Die neue App von Auerswald PBX Manager ist nun kostenlos im App Store und auf Google Play erhältlich. Sie bietet die Steuerung von ITK-Systemfunktionen über das Smartphone für aktuelle Auerswald Systeme. PBX Manager ist eine neue Evolutionsstufe von PBX Control und löst diese nun bei der Steuerung von aktuellen Auerswald ITK-Systemen ab. Der Originalartikel PBX Manager – Der verlängerte Arm zum ITK-System wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


Veterans Day: Rush University and Vidyo Help Military Vets on the “Road Home”

Virtual healthcare is one weapon that military veterans can use to combat a variety of behavioral ills — from depression to PTSD — they may suffer after their tours of duty have ended. Virtual care is the natural next step in the progress of providing mental healthcare to our veterans, and Vidyo is proud to  Read More The post Veterans Day: Rush University and Vidyo Help Military Vets on the “Road Home” appeared first on Vidyo Blog. Vidyo Blog


Unboxing The Algo 8180 SIP Audio Alerter (G2)

This day and age, it seems like every business is looking for IP paging. Some are looking to upgrade their old analog paging systems, and others are looking to start fresh. Whether it’s a small business with a warehouse or a large enterprise with multiple floors, IP paging is becoming a ‘must have’ for everyone. But how difficult is it to install and operate IP paging? A lot of people will tell you that it is extremely complicated and expensive, but much like a lot of other stories you hear in the VoIP world, it’s just not true anymore. If you are looking for something cost effective and easy to install, then I would be doing a disservice by not recommending Algo for all of your IP paging needs. Algo has a wide-range of IP paging, emergency alerting, and security products that can cover every area of your business.  Algo even offers paging adapters so you can seamlessly integrate your existing analog system to a new and efficient IP system! But for the sake of this blog, I wanted to focus on one particular Algo product. The Algo 8180 (G2) SIP Audio Alerter is a perfectly priced unit that can serve multiple purposes!  This thing offers voice paging, multicast or…


Top 5 Reasons for an On-Premise Phone System

There are many good reasons to put your Unified Communications phone system in the cloud.  For example: You don’t have to lay out the cost of the system upfront. You The post Top 5 Reasons for an On-Premise Phone System appeared first on Inside the Asterisk. Inside the Asterisk