Vacation Mode: UC Tricks for Workaholics on Vacation

It’s been proven time and time again that taking a vacation from the office boosts productivity upon return, while also improving mental stability and overall happiness. Traveling with family and The post Vacation Mode: UC Tricks for Workaholics on Vacation appeared first on Inside the Asterisk. Inside the Asterisk


How The Spectralink Versity Lowers the Cost of Operation for Enterprises

Spares, replacement and standby devices quickly drive up the communication cost and device count per employee for enterprises. Are you still spending a fortune on your wireless solution? See how the Spectralink Versity helps you save on operation costs!  5-year Lifespan and Minimal Spares Compared to the typical 3-year life span of a conventional smartphone, Spectralink’s Versity offers an outstanding 5-year life span and minimal spares holding requirements. Versity delivers a 24×7 operation without the need of standby devices, reducing the cost per employee of delivering mobile applications. Thus, when compared with leading consumer devices, the capital investment required by Versity can be 25% lower!  Read the two white papers below to learn more benefits: Why Consumer Phones Aren’t a Fit for Your Enterprise Rethinking Smartphones for the Enterprise Curious about how the Spectralink Versity can benefit your enterprise? Give our VoIP consultants a quick call at 1-800-398-8647 to find out! The post How The Spectralink Versity Lowers the Cost of Operation for Enterprises appeared first on VoIP Insider. VoIP Insider


Low tech : 6 questions à se poser avant de lancer un projet IoT durable

Consommation énergétique des batteries, composants non recyclables, les objets connectés présentent bien souvent un coût environnemental élevé. Alors pour concevoir un projet IoT vraiment « smart », mieux vaut se pencher dès sa conception sur la réduction de l’impact environnemental. Du volume de données collectées en passant… L’article Low tech : 6 questions à se poser avant de lancer un projet IoT durable est apparu en premier sur ICT Experts Luxembourg. ICT Experts Luxembourg


Blue, Green, Red? How to Read Poly’s Calisto 7200 Indicator Lights

If you are one of the road warriors who need to jump in a conference call or even host one on the road, having a compact portable Speakerphone is a must!  Poly’s new portable Bluetooth & USB speakerphone, Calisto 7200, has drawn a lot of attention from our customers since its release. It is designed to turn any workspace into a conference room within seconds! Today we are going to take a quick glance at this device and learn about how to interpret the indicator lights on it.  The Calisto 7200’s Indicator Lights Explained Under a different mode or status, your Calisto 7200 will lit up in different colors to notify you what’s happening. Understanding what the indicator lights mean can save you time or assure you that your device is working just right. Check out this chart below to find out what each color means: Amber – charging battery Blinking Amber – low battery Pusing Amber – software update Blue – Bluetooth paired Blinking blue – Pairing/discovery mode Green – in a call Blinking green – incoming call Red – mics muted White – power on Learn more in the Calisto 7200 user guide There you have it! Did this article answer your question? What other features/functions do you…


Unified Communications Systems and Contact Center Features

A few months ago, I wrote a blog about Unified Communication solutions including some contact center features like music on hold, callback when available, call queues, and routing rules (such The post Unified Communications Systems and Contact Center Features appeared first on Inside the Asterisk. Inside the Asterisk


AudioCodes C450HD: Toggle between Teams and Skype for Business with One Single Click

Switching from SFB to Teams doesn’t need to be a hassle.  The C450HD supports single-click switchover between Microsoft Teams with native client experience and Skype for Business. So if you have Skype for Business you have the ability to easily switch over to Microsoft Teams! How neat is that? You can easily click Skye for Business from Teams or from the other way around to toggle between both. The AudioCodes C450HD IP Phone is a native Microsoft Teams high-end business phone for the Microsoft Teams and Skype for Business market. It features a  5” color touch screen and full UC integration.  AudioCodes C450HD Microsoft Teams Phone Features 8 line, 8 concurrent calls per line 5” color TFT screen (1280 x 720) with multi-lingual support Touch screen user interface enabling up to 8 programmable keys Gbe Support 2x USB headset support Expansion module support Wi-Fi support available Click Here to download the AudioCodes 400HD Series IP Phones datasheet. Give our VoIP Experts a call at 1-800-398-8647 for more information to learn more about the AudioCodes C450HD Microsoft Teams Phone. The post AudioCodes C450HD: Toggle between Teams and Skype for Business with One Single Click appeared first on VoIP Insider. VoIP Insider


Sans bureau fixe : comment gagner au jeu des chaises musicales ?

Le Flex Office, dernière tendance en matière d’aménagement des bureaux, consiste à changer de poste de travail chaque jour. L’objectif ? Favoriser la collaboration entre les équipes et optimiser les coûts.  9h15. Vous arrivez enfin au bureau avec 15 minutes de retard. Comme chaque jeudi, vous… L’article Sans bureau fixe : comment gagner au jeu des chaises musicales ? est apparu en premier sur ICT Experts Luxembourg. ICT Experts Luxembourg


Conference Call – the best solution for business meetings

Conference calls are considered one of the most effective tools for business meetings with no boundaries or physical presence. Their simplicity and high accessibility turned them into a much favored medium for daily business communication.  Learn about the advantages of conference calls and how the business benefits of them. Find useful tips on how to host effective business meetings over the phone. The post Conference Call – the best solution for business meetings appeared first on MIXvoip: Smart Business Telephony, Cloud SIP and Internet solutions. MIXvoip: Smart Business Telephony, Cloud SIP and Internet solutions


Stress-Free Mobility for Government

With the implementation of the Telework Enhancement Act in 2010, there’s been a notable movement to remote and mobile working options for government employees. And while every government agency is The post Stress-Free Mobility for Government appeared first on Inside the Asterisk. Inside the Asterisk


New! CompletePBX 5.0.74 Adds Improvements for Call Centers and Hospitality

Are your outbound calls always being blocked or ignored? Xorcom has a solution for you to reach your potential customers better! This month’s Xorcom PBX software updates focus on improving your call center performance and hospitality services. Let’s take a quick look: Random Caller ID for Call Center Outbound Calls Randomize your caller ID of outbound calls to avoid being blocked or ignored! To set this feature: Prepare a list of caller ID numbers to be used by the outbound route.  Make sure you use caller ID numbers that are allowed to be used with your trunk by the provider. Go to Outbound Routes Make sure Overwrite CID is set to either Always or If not Empty Set Randomized Caller ID to Yes Enter the list of caller ID numbers in Caller List Additionally, new announcement options are also being added to call center queues (PBX -> Call Center -> Queues).  Callers will now hear a generic or agent-specific announcement when connecting to the agent, for example: “You are now being connected to James Harley, a phone-system specialist”. Multiple PBX Extensions per Hotel Room Do you have large suites that require direct dialing to each individual phone? Now you can assign multiple extensions per hotel room in the Hospitality (Complete…


How to Move a Sangoma PBX Deployment to a New PBX

Sometimes things happen, surprises occur, and your original plans don’t work anymore – we get it! If that’s what you are going through with your Sangoma PBX deployment, don’t worry! You can still change it.  Although all of Sangoma’s commercial modules are set for a specific deployment at the time of purchase, nothing is set in stone. Your deployment is locked to a hardware box when you register to a Deployment ID, but you are allowed to reset the hardware lock up to 2 times.   How to Reset Sangoma’s PBX Deployment Hardware Lock Here is what you need to do: Login to your portal at https://portal.sangoma.com Click Products< PBX – List All Find the deployment that you want to reset the Hardware Lock.  Click on the Pencil Icon on the right hand side to edit the deployment Click on the License tab at the top of your deployment screen You should see “Reset Hardware Lock” button now! Click on the reset hardware lock button and now you can register this Deployment ID on a new system. ( See how to register your PBX for commercial modules here) Keep in mind that you only have two times to change your hardware lock. If you have reset it more than twice, you…


Discover on this page our figures about DDoS attacks in Luxembourg

L’article Discover on this page our figures about DDoS attacks in Luxembourg est apparu en premier sur ICT Experts Luxembourg. ICT Experts Luxembourg


On-Prem Lives!

A few months ago, I spent some time looking at some data about the growth of Hosted/Cloud PBX. This week, I want to make a different point using the same The post On-Prem Lives! appeared first on Inside the Asterisk. Inside the Asterisk


How Do Businesses Improve Their Noisy Workplace (and Enhance Productivity!)

“78% of workers state that noise and interruptions negatively impact their productivity” – according to  Knowledge Worker Study in 2015. Employees are expected to maintain a high level of productivity in their workplace; however, it can be extra challenging in a high-noise environment. That’s where VXi’s BlueParrott wireless Bluetooth headsets come into play!   BlueParrott is a leading intelligent headset engineered with the world’s best microphones and unrivaled noise-cancelling technology to deliver superior audio quality in high-noise environments such as warehouses, busy call centers, etc.  Highest Level of Noise Cancelling BlueParrott headsets are equipped with the industry’s highest level of noise cancelling, ensuring superior sounding calls for your teams and customers no matter how loud the environment is! Hands-free A wireless headset like BlueParrot is a must for noisy environments! Offering workplace mobility, workers are able to complete tasks faster, using both hands to focus on the job and walk to where he/she needs to be without disconnecting from a client.  More Benefits: Long-lasting with up to 24 hours talk time Experience superior connectivity with a range up to 300ft / 100m Customizable Parrott ButtonTM Hands-free access with VoiceControlTM Multipoint pairing allows teams to seamlessly switch between two simultaneously connected devices. Durable and comfortable Check out the comparison chart below to…


Comment j’ai tué mon fax

 « Une lumière rouge clignote par intermittence. Le brouhaha a cessé. Il n’y a plus de papier ou peut-être plus d’encre. Dans un dernier soubresaut de l’appareil, j’ai pu imprimer péniblement six pages. Malgré mon acharnement, impossible de recevoir la totalité du document. J’ai bien essayé… L’article Comment j’ai tué mon fax est apparu en premier sur ICT Experts Luxembourg. ICT Experts Luxembourg


UC Features that Revolutionize Government Offices

As a modern-day government employee, you’re hyperconnected. Whether you’re out in the field, engaging with constituents, responding to emails, or answering countless calls, you rely heavily on secure and quality The post UC Features that Revolutionize Government Offices appeared first on Inside the Asterisk. Inside the Asterisk


Spectralink Versity Adds New Features to Improve The User Experience

Designed with your business continuity in mind, Spectralink Versity is known for its ability to empower your staff to enhance and streamline workflows with user-friendly features and functionality.   As Spectralink constantly updates their handsets to ensure the best user experience,  more innovative new features and bug fixes have been added in the latest software release. Let’s check out how your business can take advantage of them! What new features have been added? Batt Life application – displays the current condition of the battery and allows the user to adjust charge alerts Biz phone – revised to align with the current Google phone app Device app – new time settings are added to the Device Settings app Barcode app – allows the user of the Enter key to move to the next field to be populated by scanning Logging app – new advanced debugging assists the collection of data for debugging phone issues when they occur in the field. See more new updates and fixes here! Download the Software Release Notes Download White Paper: Rethinking Smartphones for the Enterprise How does your business benefit from using Spectralink Versity? We’re excited about these new add-ons and would love to hear from your experience! For more information, visit our Spectralink page or simply…


Spectralink’s DECT Phones Now Support 3rd Party ATEX Handsets and More!

Spectralink is getting even better! In order to offer the highest quality and secure voice communications across all enterprise environments, Spectralink recently announced the newest features and latest enhancements to their DECT product portfolio. Let’s check out what this is all about! What has been updated? The enhancement focuses on three major parts – security, scalability, and centralized management & provisioning. Key product enhancements include: Integration with Microsoft Skype for Business Online  Expand DECT server capabilities to target new accounts with Tetronik (lone worker/ man down regulatory compliance) Eliminate multicast WAN issues (up to 256 IP-Base Station per site) Manage Unified Communications locally even if Cloud connections fail; Branch survivability Support Funktel ATEX DECT handsets for explosion protection applications Click the links below to see different use case scenarios of Spectralink’s DECT Phones: Health Care Hospitality Retail Are you using Spectralink’s DECT Solutions? How is your experience? Leave us a comment below! Have questions? Simply lift your phone and give our VoIP experts a call at 1-800-398-8647! The post Spectralink’s DECT Phones Now Support 3rd Party ATEX Handsets and More! appeared first on VoIP Insider. VoIP Insider


Top 5 reasons to consider call conferencing in 2019

The post Top 5 reasons to consider call conferencing in 2019 appeared first on MIXvoip: Smart Business Telephony, Cloud SIP and Internet solutions. MIXvoip: Smart Business Telephony, Cloud SIP and Internet solutions


The Cost of Not Updating a Healthcare Facility’s Phone System

Doctors, nurses and medical professionals alike know that, in healthcare, every second counts. Providing care for patients quickly and efficiently becomes especially important when tending to those in critical condition. The post The Cost of Not Updating a Healthcare Facility’s Phone System appeared first on Inside the Asterisk. Inside the Asterisk


AI and Video Banking: Impacting the Future of Financial Services Now

While artificial intelligence (AI) will soon have its place at the table in just about every industry worldwide, it’s already having a huge impact on how financial services enterprises conduct business, particularly in contact centers, by shifting calls to self-service or to a chatbot to lower costs. However, there’s a lot of potential to use  Read More The post AI and Video Banking: Impacting the Future of Financial Services Now appeared first on Vidyo Blog. Vidyo Blog


La blockchain en attente d’une définition de standards

Les standards sont partout. Normes CE pour la sécurité, normes ISO pour la qualité, notre société est fondée sur des règles. Si l’on en croit une étude du German Institute for Standardization, ces normes seraient même à l’origine du développement technologique actuellement à l’œuvre.  … L’article La blockchain en attente d’une définition de standards est apparu en premier sur ICT Experts Luxembourg. ICT Experts Luxembourg


How to Combat Gray-Market Poly Devices on Amazon

Are you struggling to compete with low pricing Poly devices on Amazon? We feel your pain! To help you combat the gray market, the VoIP Supply team put together a list of strategies you can follow to win back your deals!  How to Combat The Poly Gray Market on Amazon #1 Authorized Partner: Tell your customer that you are an Authorized Poly Partner. Poly can generate an official letter for you to this effect.  #2 Warranty: Let your customers know that you only sell authorized NEW products and they are fully covered by Poly’s manufacturer warranty. Anything purchased from an unauthorized source is at their own risk such as having defects, missing accessories or components, etc. #3 Promotions: Poly offers great rebates and promotions frequently. Explain to your customer that gray market devices are not eligible for Poly promotions. #4 Configuration: Explain that you offer FREE configuration services on devices you provide. Let your customer know that if they  use BYOD (Bring Your Own Device), that you’ll need to charge a “configuration fee” because the device is not passing through your warehouse for pre-configuration and thus your workload is much greater.  We often see $ 10 to $ 15 per phone as a configuration charge   #5 Support: Explain that you…


The Advantages of Interactive Voice Response (IVR) for Healthcare

One of the best ways to stand out in the healthcare industry is to provide a level of customer service that counters the stereotype of clinics and healthcare facilities: places The post The Advantages of Interactive Voice Response (IVR) for Healthcare appeared first on Inside the Asterisk. Inside the Asterisk


What is FDMS (Fanvil Device Management System)?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.  In previous Mom’s calling Q&A series, we have discussed: Does the VVX x50 Series Support the VVX D60 Wireless Handsets? Today, we have more new real questions and answers from VoIP users just like you.   What is FDMS (Fanvil Device Management System)? Q: What is FDMS? Where can I find more information? A: FDMS is Fanvil’s Device Management System that allows users a way to centrally provision, register, upgrade and monitor their Fanvil devices. Check out the documents below to learn more: FDMS Update Manual FDMS Installation Manual  FDMS User Manual You can download the firmware here. STAY TUNED Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591  The post What is FDMS (Fanvil Device Management System)? appeared first on VoIP Insider. VoIP Insider


NEU! Zero-Touch-Provisionierung – wie funktioniert das?

Im Zuge der Version 7.2 wurde die deutlich vereinfachte Provisionierung von SIP-Endgeräten anderer Hersteller wie z. B. Snom oder Yealink an Auerswald Systemen eingeführt. Ein sinnvoller erster Schritt. Nun kommt mit der Version 7.4 die vollständige Implementierung. Wie bisher findet das Endgerät automatisch das Auerswald System und übermittelt seine MAC-Adresse. Der Originalartikel NEU! Zero-Touch-Provisionierung – wie funktioniert das? wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


Social selling : la prospection commerciale à l’ère digitale

Les vendeurs ont été remisés au placard. Même pour des achats importants, les clients se tournent désormais vers internet pour être guidés dans leur choix et lever leurs doutes. Les réseaux sociaux deviennent dès lors les nouveaux terrains de jeux des équipes commerciales. A condition… L’article Social selling : la prospection commerciale à l’ère digitale est apparu en premier sur ICT Experts Luxembourg. ICT Experts Luxembourg


NEU! Max VoIP – wie funktioniert das?

Unser Ziel war es, COMpact 5200(R) und COMpact 5500R im Bereich VoIP-orientierte Umgebungen in eine neue Liga zu bringen. Die Lösung: Durch das Abschalten von selten genutzten, aber rechenintensiven Codecs kann freigewordene Prozessorleistung für mehr VoIP-Sprachkanäle genutzt werden. In der Beispielkonfiguration „Mixed“ kann so die Anzahl die Kanäle verdoppelt werden Der Originalartikel NEU! Max VoIP – wie funktioniert das? wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


June Hardware Roundup: New Video Phone, Multicase Speaker and WiFi Access Point

June is a month of great new VoIP hardware! This month, we are seeing lots of great new additions you can add to your communication system, including Grandstream’s new enterprise-grade GRP Series IP phones, CyberData’s multicast speaker, the GWN7630 WiFi Access Point and much more! Grandstream’s GRP2614 is now available! If you haven’t checked out Grandstream’s new GRP Series IP phones, you are really missing out! The GRP2614 is now available for purchase. Click here to order! These high-end devices are designed for enterprise users or service providers who need to mass deploy and manage a large number of endpoints at once. See what features are included for the GRP2614: 16 Lines Built-in dual-band WiFi support Support all major codecs, including wideband codecs G.722 and Opus Support secure-boot, encrypted data storage See datasheet here CyberData’s 011485 Multicast Speaker Looking for an economical and easy-to-use speaker? Check out the CyberData 011485, a multicast speaker with Power-over-Ethernet (PoE 802.af). This product is currently in stock. Click here to order! The 011485 speaker easily connects to your PoE network with a single Ethernet cable connection. The 011458 is capable of playing audio from any multicast source like the CyberData SIP Paging Server with Bell Scheduler (011146). Plays audio from multicast TLS security for…


[GIVEAWAY] Get Ready for National Take Your Dog to Work Day!

Dogs (and pets in general) are a cherished part of life of many people’s lives. In fact, 98% of pet owners consider their pet a member of their family. They The post [GIVEAWAY] Get Ready for National Take Your Dog to Work Day! appeared first on Inside the Asterisk. Inside the Asterisk