Unified Communications and Improved Service Time

I’ve written multiple blogs in the past about how Unified Communications (UC) can improve workforce productivity, collaboration, etc. We even have an excellent white paper outlining some of the actual The post Unified Communications and Improved Service Time appeared first on Inside the Asterisk. Inside the Asterisk


Sangoma’s VP of Marketing Jim Machi on the Telecom Reseller Podcast at Enterprise Connect 2019!

Sit down, grab a cup of joe and join Jim Machi, Sangoma’s VP of Marketing, and Doug Green from Telecom Reseller as they go in-depth on the Sangoma and Digium acquisition, their product roadmap and their strategic partnership with VoIP Supply. https://www.voipsupply.com/blog/voip-insider/files/2019/04/Sangoma_3_20_19.m4a Sangoma Switchvox: “2018 was really good. We bought a division of Dialogic in the beginning of January, and then also in September, we acquired Digium which came with Asterisk. So, it was a busy and hectic 2018 but through it all, we grew organically, but we also grew through these mergers and acquisitions – Jim Machi, Sangoma’s VP of Marketing. I think one of the biggest takeaways from this interview was that Machi assures us that Digium Switchvox is here to stay! When Doug asked Jim about the continuity of Digium Switchvox, this is what Machi had to say: “Switchvox is really key, Switchvox is a Premier UC offering that competes with Avaya and Mitel and it’s really important to us.”  Click and listen to the podcast here! The post Sangoma’s VP of Marketing Jim Machi on the Telecom Reseller Podcast at Enterprise Connect 2019! appeared first on VoIP Insider. VoIP Insider


Top Reasons Businesses Aren’t Adding Video to Their Communications Strategy

With real-time video communications growing rapidly in such markets as healthcare and financial services, why are other businesses still reluctant to embed this technology in their communications applications? The top two reasons, according to Vidyo’s recently released survey, The Rise of Embedded Video Communications Report 2018, are cost and security. Not too surprising. But if  Read More The post Top Reasons Businesses Aren’t Adding Video to Their Communications Strategy appeared first on Vidyo Blog. Vidyo Blog


Star2Star Named a 2019 Customer Product of the Year Award Winner

Star2Star Communications, a leading provider of communication solutions, announced that their Full Spectrum Communications Solution has been named as a 2019 Customer Product of the Year Award winner by TMC, a global media company. Star2Star is the world’s only provider of Full Spectrum Communications. The solutions unify voice, video, mobile, chat, fax, presence management, and more into a single, easy-to-use system. What does the Product of the Year Award recognize? This award recognizes vendors that are advancing the call center, CRM and telecom services. It also highlights products that empower their customers to meet and exceed their expectations and needs. “When we created the Full Spectrum Communications Solution, we had the customer experience front and center while designing the system,” said Michelle Accardi, President and Chief Revenue Officer at Star2Star. “Full Spectrum Communications are designed to solve the complexities and challenges of the modern business in ways other solutions can’t. When you have all of the technology you need under one platform, with the ability to integrate and customize for your unique needs, there is no limit to what you can accomplish.” This is the fourth consecutive year that Star2Star has been recognized with this award. Congratulations, Star2Star! We are very excited about the news and looking forward to serving…


IVR system for your business; is it the best choice?

IVR system for your business; is it the best choice? IVR systems have become widespread over the last decade. Subject of endless debates, this technology is a perfect solution to some and a less useful one to others. Let’s take a quick look at this omnipresent tool of call centers. Professionals working in call centers will tell you that the development of IVR has completely changed their trade (link). And the methods that are used to manage calls. Over the last years, the interactive voice response systems have become widespread. And now it forms the true backbones of call centers. Quick reminder: an IVR is a computer system that automatically processes the telephone calls received by a company. Callers are presented with several options that they can interact with. By pressing 1, or pressing 2 on their phone etc. the callers share valuable information. According to that choice the call is transferred to the proper department, or automatic information is provided. Cutting-edge technologies further can be integrated in some of these architectures. They can offer voice recognition, artificial intelligence and speech synthesis systems. A relief for businesses Generally, callers are identified and categorized when they call, benefiting from personalized assistance. Companies can even choose to program a hierarchical protocol amongst…


Drum Roll Please: Announcing Switchvox 7

Here’s some exciting news: The latest version of our award-winning Unified Communications platform, Switchvox 7, is now available! This is a big deal. It marks a major milestone in the The post Drum Roll Please: Announcing Switchvox 7 appeared first on Inside the Asterisk. Inside the Asterisk


Xorcom Software Updates: MT Manager 1.0.12

Xorcom’s Multi-Tenant PBX is getting more secure and better! Today, Xorcom announced some exciting new software updates on their MT Manager version 1.0.12. Let’s hear what it is all about! What New Features Are Available? A strong password enforcement policy is now applied to all MT Manager login passwords for both admin and resellers A new Reports section was added to the MT Manager GUI. Usage reports are now available to provide information about the dynamic license usage and be used as a basis for billing. The system generated CSV files of four types: Full Month – historic report for the usage in any given previous month. Month-to-date – average usage for the current month up until the date of the report.  This report shows the actual consumption of license usage so far for the current month. Current – how many licenses are being used at this given point in time. Estimated – what will be the total consumption at the end of the month if no further changes are made. Report format – the report details the tenants’ information as follows: Additional Multi-Tenant PBX Changes Back button – the Cancel button was replaced by a Back button.  The Back button will always send the user back to the previous…


How Unified Communications Boosts Workplace Productivity

Many organizations fuss around with different apps and new gizmos hoping to find the magic bullet solution to increasing their workplace productivity. But a growing number of businesses are learning The post How Unified Communications Boosts Workplace Productivity appeared first on Inside the Asterisk. Inside the Asterisk


Microsoft Teams Update: New Collaboration Features Roadmap

Over the past two years, Microsoft Teams keeps evolving to keep up with the fast-changing workspace. This month, they are focusing on adding new collaboration tools to enhance team communication and work efficiency. Let’s check out what has been updated and what you can expect to see in the following months! What NEW Teams Features are Available Now? Data Loss Prevention in conversations and chats: Automatically detect, protect, and test for sensitive information in every discussion Microsoft 365 Live Events: Create on-demand and live events that offer exciting communication solutions to partners, customers, and employees Microsoft Whiteboard for Teams: Get involved with multi-level collaboration experiences More Coming Soon Features Live Captions: Read captions in real-time without losing track of the conversation Information barriers: Choose which individuals are able to collaborate and communicate through the Teams platform By the end of 2019, you can expect to see more features such as: Secure private channels: Customize who can see files and conversations in a specific circuit Content cameras and intelligent capture: Support for additional content-capturing cameras. Access Intelligent Capture to focus, and enhance images and text Custom Backgrounds: Select your own unique background Are you using Microsoft Teams? Make sure you check out our new Teams phones to take full advantage of…


Professionelle Erreichbarkeit mit COMfortel Mobile Business

Die neue FMC-App von Auerswald COMfortel Mobile Business ist nun kostenlos im App Store und auf Google Play erhältlich. Doch wer kann die App sinnvoll einsetzen und wofür steht die Abkürzung FMC? COMfortel Mobile Business schafft eine beinahe nahtlose Integration von Festnetztelefonie und mobiler Kommunikation und ist damit ein perfektes Der Originalartikel Professionelle Erreichbarkeit mit COMfortel Mobile Business wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


Révolution big data dans l’assurance

Santé connectée, personnalisation des primes ou encore télématique embarquée dans les véhicules… L’exploitation des données ouvre un formidable champ d’innovation pour les assureurs. Geoffrey Nichil, le responsable du Data Studio de Foyer Assurances, premier assureur du Luxembourg, nous le raconte.   Expliquez-nous d’abord en quoi consiste… L’article Révolution big data dans l’assurance est apparu en premier sur ICT Experts Luxembourg. ICT Experts Luxembourg


PBX Manager – Der verlängerte Arm zum ITK-System

Die neue App von Auerswald PBX Manager ist nun kostenlos im App Store und auf Google Play erhältlich. Sie bietet die Steuerung von ITK-Systemfunktionen über das Smartphone für aktuelle Auerswald Systeme. PBX Manager ist eine neue Evolutionsstufe von PBX Control und löst diese nun bei der Steuerung von aktuellen Auerswald ITK-Systemen ab. Der Originalartikel PBX Manager – Der verlängerte Arm zum ITK-System wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


Veterans Day: Rush University and Vidyo Help Military Vets on the “Road Home”

Virtual healthcare is one weapon that military veterans can use to combat a variety of behavioral ills — from depression to PTSD — they may suffer after their tours of duty have ended. Virtual care is the natural next step in the progress of providing mental healthcare to our veterans, and Vidyo is proud to  Read More The post Veterans Day: Rush University and Vidyo Help Military Vets on the “Road Home” appeared first on Vidyo Blog. Vidyo Blog


Unboxing The Algo 8180 SIP Audio Alerter (G2)

This day and age, it seems like every business is looking for IP paging. Some are looking to upgrade their old analog paging systems, and others are looking to start fresh. Whether it’s a small business with a warehouse or a large enterprise with multiple floors, IP paging is becoming a ‘must have’ for everyone. But how difficult is it to install and operate IP paging? A lot of people will tell you that it is extremely complicated and expensive, but much like a lot of other stories you hear in the VoIP world, it’s just not true anymore. If you are looking for something cost effective and easy to install, then I would be doing a disservice by not recommending Algo for all of your IP paging needs. Algo has a wide-range of IP paging, emergency alerting, and security products that can cover every area of your business.  Algo even offers paging adapters so you can seamlessly integrate your existing analog system to a new and efficient IP system! But for the sake of this blog, I wanted to focus on one particular Algo product. The Algo 8180 (G2) SIP Audio Alerter is a perfectly priced unit that can serve multiple purposes!  This thing offers voice paging, multicast or…


Top 5 Reasons for an On-Premise Phone System

There are many good reasons to put your Unified Communications phone system in the cloud.  For example: You don’t have to lay out the cost of the system upfront. You The post Top 5 Reasons for an On-Premise Phone System appeared first on Inside the Asterisk. Inside the Asterisk


VoIP Supply Celebrates Its 17th Milestone Anniversary!

VoIP Supply LLC celebrates its 17th anniversary on March 14th, 2019 with over 30 dedicated employees behind their efficient website where customers fulfill their VoIP needs and develop new businesses! Over the years, VoIP Supply has been relentlessly expanding and improving its VoIP reseller program and fulfillment capabilities to help their VoIP partners grow. Today, the team works seamlessly side by side with multiple VoIP service providers and provides VoIP provisioning and fulfillment services for their partners with lots of benefits and features. White-Labeling & Plug-and-Play Provisioning Custom branding on the boxes and private stock holding are just two of the popular benefits their VoIP partners enjoy. See more VoIP Supply partner advantages below: Product fulfillment for providers, SMBs and enterprises Plug-and-play provisioning Reducing provider operational costs Reducing provision complexity Product buyback service – Reclaim Program Reconditioning products with full warranties – Refresh Products An innovative product rental program Learn More “I am thrilled with where the company is today and am honored to work with such a great team. Their passion and dedication to our customers, partners and our community makes me so proud. We truly have a winning team.” – Paula Griffo, President and CFO of VoIP Supply About VoIP Supply VoIP Supply, LLC (https://www.voipsupply.com) is North America’s leading…


PME : et si les chatbots vous faisaient gagner un temps précieux ?

Deux ans après l’ouverture de la plateforme Facebook Messenger aux chatbots, quelles sont les promesses de l’intelligence artificielle pour les PME ? Le moment est-il venu d’embrasser la révolution chatbots ? Un chatbot c’est quoi exactement ? C’est la contraction des mots « chat » et « robot ». C’est donc une intelligence… L’article PME : et si les chatbots vous faisaient gagner un temps précieux ? est apparu en premier sur ICT Experts Luxembourg. ICT Experts Luxembourg


Starting the Year with a Bang! – Our Most Recent Awards

It’s a great time to be in the Unified Communications (UC) market! Market trends show that businesses are choosing UC when buying new or upgrading old phone systems. This means The post Starting the Year with a Bang! – Our Most Recent Awards appeared first on Inside the Asterisk. Inside the Asterisk


Fanvil Talks About New Products and Their 2019 Roadmap at ITEXPO 2019

There was little to no downtime at this years ITEXPO for us, and that’s the way we like it! But somehow, between all o the traffic at our booth and all of the fun and excitement the show has to offer, we were still able to find time to sit down and talk to Fanvil! Being a distributor of Fanvil, it was nice to stop by their booth and get some exciting news and information from their Sales Manager for North America and Brazil, Tommy Cheng. Tommy was nice enough to cover a lot of hot topics including new releases and what we can expect to see from Fanvil in the future! He was even able to show us the hot new X210 executive level IP phone which is available for preorder now! We had such a great chat with Tommy, we’re lucky we were able to get it on camera because now we can share this fun and exciting interview with YOU!  Just click on the video above get all the latest from Fanvil! Are you currently using Fanvil products? Want to become a Fanvil reseller? You can start by signing up here! The post Fanvil Talks About New Products and Their 2019 Roadmap at ITEXPO 2019 appeared first…


Opter pour un IVR en entreprise : le choix de la raison ?

Opter pour un IVR en entreprise : le choix de la raison ? Les systèmes IVR se sont démocratisés depuis une dizaine d’années. Solution miracle pour les uns et fausse bonne idée pour les autres, cette technologie est source de débat. Petit tour d’horizon de ce logiciel incontournable dans les centres d’appels. Les professionnels qui travaillent au sein des call center vous le certifieront : le développement des IVR (Interactive Voice Response), ou serveur vocal interactif en français, a profondément modifié la nature de leur métier et la manière avec laquelle ils gèrent les appels. Colonne vertébrale des centres d’appels modernes, ces serveurs vocaux se sont démocratisés durant la dernière décennie. Pour rappel, un IVR est un système informatique capable de traiter automatiquement les appels téléphoniques que reçoit une entreprise. Les correspondants se voient proposer divers menus, avec lesquels ils peuvent interagir grâce aux touches d’appels de leur téléphone : tapez 1, tapez 2, etc. Selon le choix effectué par l’appelant, le système est en mesure de lui transmettre une information ou de l’orienter vers le service concerné. Les architectures les plus abouties technologiquement sont en outre capables de mettre en place un système de reconnaissance vocale, d’intelligence artificielle et de synthèse vocale. Un poids en moins pour les entreprises Généralement, les correspondants sont…


5G : les applications les plus prometteuses

Avec un réseau cellulaire jusqu’à 100 fois plus rapide, la technologie 5G ouvre un vaste champ des possibles. Tour d’horizon des innovations les plus attendues. La 5G sera plus rapide que biens des réseaux WIFI. Pourtant la révolution promise ne repose pas seulement sur la… L’article 5G : les applications les plus prometteuses est apparu en premier sur ICT Experts Luxembourg. ICT Experts Luxembourg


How to Configure Fanvil’s X6 IP Phone on the 3CX Server

Fanvil’s IP phones are not just known for its high quality and affordable price, but also its ease of use! Configuring a Fanvil IP phone only takes a few minutes and you are ready to roll. Today we will take the X6 SIP phone as an example and show you how easy and quick the configuration can be done. Let’s get to it: How to Configure Fanvil’s X6 IP phone On the web interface of the 3CX server, select “Settings” > “Network” Click “Ports” tab to check your SIP port used by PBX. You will need this SIP port number to configure SIP accounts for your IP phone Go to “Extensions”> Click “Add” to create a new extension and click “OK” On your X6 IP phone, click “Menu” >”Status” to get your IP address On the web interface of your X6, enter the IP address Select “Line”> “SIP” tab, enter your server address Now go back to the 3CX server web interface, copy your Authentication ID and Password Paste the information from 3CX server to your X6’s web interface. (Authentication User and Authentication Password) Enter your User name and Display name Enter Proxy Server Port, this is your SIP port number used by PBX (we got this number from step…


3 Ways School Mass Alert Notifications Are Enhanced with UC

Communicating information to hundreds, sometimes thousands, of people is a common occurrence for schools. Sending home a note with the kids or putting information on a flashing sign outside may The post 3 Ways School Mass Alert Notifications Are Enhanced with UC appeared first on Inside the Asterisk. Inside the Asterisk


Build vs. Buy: Identify Your Strategy for Embedded Video

Investing in complex new technology is always better when you have choices for how to implement it. This makes it easier when you have a set budget and know your development team’s degree of expertise regarding the technology. Embedded video communications is one such offering that has multiple implementation options. These options are covered in  Read More The post Build vs. Buy: Identify Your Strategy for Embedded Video appeared first on Vidyo Blog. Vidyo Blog


Comment sécuriser Django, framework python

Tout le monde est maintenant conscient de l’importance de délivrer ou utiliser un service web fortement sécurisé. Il est indispensable de protéger les données stockées dans les bases de données, valeurs inestimables, et assurer la confidentialité des échanges. L’utilisation d’un framework comme Django permet de partir sur des bonnes bases. Mais nous allons voir qu’il est nécessaire de paramétrer finalement celui-ci. Comment sécuriser Django ? Je vais me servir d’un exemple concret, l’application PyFreeBilling dont je suis le créateur. PyFreeBilling est une application complète de VoIP (fonctionnalités de class 4 pour les connaisseurs) permettant à un opérateur télécom ou à une entreprise de services de connecter des clients et des fournisseurs, de router les appels, d’appliquer un tarif selon le type d’appel ainsi que l’ensemble des tâches nécessaires à cette activité. L’exemple est intéressant du point de vue de la criticité de l’application. Une solution de communications de VoIP doit-être fortement sécurisée. Les risques de fraudes, de divulgation d’informations ou de perte de services sont importants. Un serveur à peine déployée subit ses premières attaques au bout de quelques minutes ceci étant aidé par des frameworks permettant d’automatiser les attaques. L’interface de gestion de PyFreeBilling est développée avec le framework Django. Pourquoi sécuriser Django ? La sécurisation de l’interface d’administration…


Polycom Talks New Products and Services at ITEXPO 2019

One of the things that keeps us coming back to ITEXPO year after year is the opportunity to meet manufacturers face to face and hear what they have to say about their brand, and what might lie on the horizon for VoIP technology. While attending ITEXPO 2019 we were able to catch up with Darren Knapp of Polycom! This was a great opportunity to hear about all of the exciting things that are in store for one of the top brands in the industry! Being that we are a value-added distributor of Polycom products, we feel it’s important to our customers and resellers to hear about new products, features and roadmaps from Polycom directly, and we were able to deliver! During our interview with Darren, he gave us some insight into the direction Polycom is heading towards.  Everything from more affordable VoIP phones to their new service programs PDMS (Polycom Device Management Service) and their new DaaS (Device as a Service) program which allows providers to rent IP phones with no contract instead of buying them up front! But we’re not going to just tell you about what Darren had to say.  You can watch for yourself! Check out the video above and watch the full interview from ITEXPO 2019!…


Auerswald Online Shop: Was ändert sich für mich?

Ab sofort können Käufe von Auerswald Zubehör und Ersatzteilen, sowie Freischaltungen über unseren neuen Online Shop abgewickelt werden. Er ist online und einsatzbereit. Wir haben hier die wichtigsten Informationen zusammengetragen: Ziel war es, die bisherigen Portale distriCOM und das Auerswald Upgradecenter zu einer gemeinsamen Plattform zusammenzuführen, die alle bisher bereitgestellten Der Originalartikel Auerswald Online Shop: Was ändert sich für mich? wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


Data driven design : quand l’intelligence artificielle transforme l’expérience utilisateur

Créer des expériences uniques est devenu le graal des entreprises digitales. Les segmentations des marketeurs sont remisées au placard pour laisser place à l’expérience personnalisée. Avec le succès de l’iPhone et de services comme Uber ou Airbnb, l’expérience utilisateur est devenue le nerf de la… L’article Data driven design : quand l’intelligence artificielle transforme l’expérience utilisateur est apparu en premier sur ICT Experts Luxembourg. ICT Experts Luxembourg


State of Phone System Buying 2019

It’s a fact that in the near future, those entering the workforce will have no memory of what the workplace looked like before Unified Communications (UC). They will have never The post State of Phone System Buying 2019 appeared first on Inside the Asterisk. Inside the Asterisk


February New VoIP Hardware Roundup: New DECT Phones, IP Phones and More!

February is not just a month for romance, but also a month for lots of new VoIP innovation! This month, we are introducing several great, new additions to our VoIP catalog. Don’t waste another second, let’s get to it! Grandstream DP DECT Phone Series Ideal users: Warehouses, retail stores and residential environments where mobility is key. Remember Grandstream’s DP 720 DECT handset? Now Grandstream is adding two more DECT phones to the DP series, offering up to 400 meters outdoor range and 40 hours talk time! The new DP series includes the DP722, DP730 and the DP752 DECT VoIP base station that complements any of the DP series handsets to offer mobility. Grab one of these units to enjoy wire-free communication today! Up to 400 meters outdoors Up to 40 hours talk time Up to 2.8-inch color display Sangoma s206 Entry-Level IP Phone Ideal users: Contact centers, remote workers, FreePBX/ PBXact users. Sangoma’s s series is getting even better! The s206 is an enhanced model for the s205 IP phone with an upgraded processor and OPUS codec support. It comes with 2 SIP accounts, 5-way conferencing, and all the features you need to work with FreePBX and PBXact. If you are looking for an affordable IP phone that can be…