The Air Force Association Continues to Soar With the Help of Vidyo

The post The Air Force Association Continues to Soar With the Help of Vidyo appeared first on Vidyo Blog. Vidyo Blog


Xorcom’s IP PBX Is Getting Better with New Software Updates!

Xorcom’s CompletePBX and Multi-Tenant PBX keep getting better and better to provide users with the best functionalities and most updated features. Let’s check out some highlights this week! Updates for CompletePBX New Diversion Headset Field Now you can set the system to include SIP DIVERSION header field in the INVITE request. This is required by some SIP providers to keep the original called-ID when forwarding a call. To set up, go to PBX> External> Trunks>Diversion Header. Note that this can only be set when the Use Incoming CIS is set to Yes. Added Support for Grandstream GXP1625 Xorcom has added new support for Grandstream configuration type 1.0.4.132 for GXP1625 IP phones. See more updates and bug fixes here Updates for Multi-Tenant PBX Bulk-Upgrade Users can now do a bulk software upgrade for TEnant PBXs via the MT Manager GUI. Select the systems using the checkbox and then click the Upgrade icon: Cancel Pending Actions Users can now cancel the upgrade action from being performed to all systems in the queue. If the system has already started the upgrade will complete the action without interference. Port-Forwarding and Permission Management The admin can now map ports for custom external services so that external services used by the customer, such as CRM and…


Introducing the New Desktop Softphone for Switchvox

As part of our dedication to enriching the Switchvox ecosystem with new features, we are pleased to announce the release of the new Switchvox Desktop Softphone for macOS and Windows! The post Introducing the New Desktop Softphone for Switchvox appeared first on Inside the Asterisk. Inside the Asterisk


How to Set up Grandstream’s GDS 3710 IP Video Door System

Security monitoring is a must for almost every facility to create a safe environment. Grandstream’s GDS 3710 is one of the most popular IP video door systems at VoIP Supply as it also serves as a high-definition IP surveillance camera and IP intercom to offer facility access control for buildings of all sizes. This series is loaded with lots of features including: Built-in RFID chip reader for keyless entry Weatherproof metal casing and vandal resistant Built-in hemispheric camera of 180 degrees Built-in microphone and speaker Aside from the rich features that come with the GDS3710, our customers also love how easy and fast it is to set up this unit. With 3 simple steps, you are in control of your facility access. Let’s check it out! How to Set Up Grandstream’s GDS 3710 IP Video Door System 1.Ensure the GDS is assigned an IP address: Status> Network Info 2. Ensure Direct IP Call is enabled: SIP Settings> SIP Advanced Settings 3. Configure the IP address of the video phone and the remote PIN to open door: Door System Settings> Basic Settings> Number Called When Door Bell Pressed Interested in learning more about the GDS3710? Click here to download the Installation guide or simply raise your phone and give one of…


Une centrale pas comme les autres

La première étude luxembourgeoise dédiée à la téléphonie cloud positionne MIXvoip comme le premier prestataire B2B du pays dans ce domaine. Une récompense qui met en lumière notre propre centrale téléphonique, capables d’offrir des solutions sur mesure. Avec comme seul mot d’ordre : la praticité. The post Une centrale pas comme les autres appeared first on MIXvoip: Smart Business Telephony, Cloud SIP and Internet solutions. MIXvoip: Smart Business Telephony, Cloud SIP and Internet solutions


The Fanvil X210: An Elegant Enterprise Phone Packed with Features!

    It’s no secret that we are all big fans of Fanvil here at VoIP Supply. Being that we are an official distributor of their products, we feel obligated to test and get to know each one of their phones inside and out, and honestly, it’s a lot of fun. One IP phone in particular that we have been waiting to get our hands on to test is their new flagship phone, the X210!  This phone is massive! It is packed with 3 color screens and really targets the executive user. Playing around with this phone in our own VoIP lab proved to not only be very informative, but also very exciting! In fact, we learned so much, that we didn’t want to just tell you about it, we wanted to take it one step further… So, we decided to write this blog after getting our hands on the Fanvil X210, but that still wasn’t enough! We asked ourselves: what would be the best way to let our customers know just how awesome and unique this phone is? Naturally, we decided on creating a product review video! This video showcases some of the features of the phone that we found to be most impressive.  One example would be its…


Why the Softphone is Vital for Today’s Workforce

When you look at today’s workforce, it’s easy to notice the shift occurring from employees working exclusively in office to an increasingly remote workforce. Initially, it was thought that the The post Why the Softphone is Vital for Today’s Workforce appeared first on Inside the Asterisk. Inside the Asterisk


Ribbon Communications EdgeMarc 15.5.0 Release

Ribbon Communications Inc recently released its latest update to its Intelligent Edge devices. The EdgeMarc (VOS) Release 15.5.0 includes both software and hardware updates for this release. These hardware updates are model-dependent, but software updates have been made to all Intelligent Edge devices. New features from the EdgeMarc (VOS) 15.5.0 Release. Security upgrades – Multiple security enhancements related to upgrading OpenSSL 1.0.2q, NTPsec upgrade 10 1.1.2, Net,SNMP upgrade to 5.8, OpenVPN upgrade to ver. 2.4.6 Resilience- WAN link redundancy (WLR) now works with high availability (HA) to provide greater resilience for EdgeMarc devices (HA allows for standby EdgeMarc to take over in case the primary EdgeMarc suffers a system failure, while WLR allows the EdgeMarc to switch over to a secondary WAN link in case the primary WAN link goes down) E1 Support – A new sku for the EdgeMarc 4808 supports a 4-port E1, providing 120 E1 channels and 24 FXS channels. Software support is added to EdgeMarc 4806 and EdgeMarc 4808 support 2-port E1. To view the EdgeMarc devices click here. About EdgeMarc (VOS) Release 15.5.0  The EdgeMarc Intelligent Edge devices are ideal for service providers and enterprises that are looking to deploy Unified Communications while not compromising on security. The EdgeMarc contains enterprise session border controller (eSBC)…


Three Measurable Benefits of Video-Enabling Your Contact Center

With improvements in the quality of mobile networks and the increasing popularity of consumer video chat services such as FaceTime and WhatsApp, making a video call has become almost as natural as a phone call or texting. Integrating video chat into your customer service is, therefore, a logical way to adapt to the way your  Read More The post Three Measurable Benefits of Video-Enabling Your Contact Center appeared first on Vidyo Blog. Vidyo Blog


PBX Call Assist 3 – Erreichbarkeit immer dabei

Die Zeiten von klassischen 9-5-Jobs sind vorbei. Arbeitsplätze sind flexibler als je zuvor und immer mehr Menschen entscheiden sich für das mobile Arbeiten. Das “von wo“ ist inzwischen in vielen Berufen völlig unwichtig geworden: Solange eine Internetverbindung zur Ausstattung gehört, kann nahezu von überall gearbeitet werden. Mit PBX Call Assist Der Originalartikel PBX Call Assist 3 – Erreichbarkeit immer dabei wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


Innovation Can Take Many Forms

A couple of months ago, I spoke at the Cloud Comms Summit in London on Innovation. Many companies in addition to Sangoma gave their innovation pitches. And most of them focused on The post Innovation Can Take Many Forms appeared first on Inside the Asterisk. Inside the Asterisk


Government or Education Headsets by Jabra

If you a non-profit, a government agency or in the education spectrum and your daily tasks or that of your employees or students require headset in any way, then you should pay attention to the next few lines. Headsets are a common thing in the business world. Many businesses require basic headsets for their employees. Perhaps something that they can use to simply to answer a few calls on a daily basis. Or if a call center, make that a lot of calls on a daily basis. Colleges and schools may have a computer room where headsets are a requirement in order to keep the noise levels down in the room, but also so that students can focus on the task at hand.  A headset seems like such an ordinary thing, especially to employees.  A flimsy device that gets used until it breaks then tossed out and replaced by another headset. But for the decision makers in a government agency or school, the selection of the headsets is a process that takes many things into consideration. Pricing and compatibility being the main factors. Durability and features following right behind that. And maybe add to that comfort and the flexibility of the headset. Is it a wired headset, a wireless headset?…


Jurassic Data : l’épopée du stockage ADN

Chaque année, nous produisons un volume de données bien supérieur à ce que toute l’humanité a pu en produire au cours de son histoire. Outre les opportunités créées par ce tsunami de données, de nombreux défis voient le jour. Parmi eux, celui du stockage. Photos… L’article Jurassic Data : l’épopée du stockage ADN est apparu en premier sur ICT Experts Luxembourg. ICT Experts Luxembourg


D wie Design – COMfortel D-Serie

Die neue COMfortel D-Serien Telefone bieten anspruchsvolles Design für den Arbeitsalltag. Doch was genau gilt es bei der Gestaltung eines neuen Telefons zu beachten und warum gehört zu einem guten Design mehr als nur ein schickes Äußeres? Damit unsere D-Serien-Telefone allen Anforderungen des Alltags gerecht werden können, haben wir mit Der Originalartikel D wie Design – COMfortel D-Serie wurde zuerst auf dem Auerswald Clever Blog veröffentlicht Auerswald Clever Blog. Auerswald Clever Blog


How to Set Up The Fanvil X6 BLF on FreePBX?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. In previous Mom’s calling Q&A series, we have discussed: Do Sangoma’s A200 Cards Require an Extra Molex Power Connection? Today, we have more new real questions and answers from VoIP users just like you. How to Set Up The Fanvil X6 BLF on FreePBX? Q: I need some information on how to set up the Fanvil X6 BLF on FreePBX. A: Do you have Endpoint Manager installed on your FreePBX or PBXact? If not, you will need to manually add the button. The BLF key is listed on the WebUI of the device. You will input the extension you want to see it. You may find the following links helpful: URL: http://www.fanvil.com/Uploads/Temp/download/20180920/5ba3822d5b21b.pdf URL: http://www.fanvil.com/Uploads/Temp/download/20180920/5ba382185d044.pdf STAY TUNED Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591 The post How to Set Up The Fanvil X6 BLF on FreePBX? appeared first on VoIP Insider. VoIP Insider


5 Ways a Hosted Phone System Can Help Small Businesses Succeed

Walking around and browsing the small businesses of the historic downtown areas of any city is an increasingly popular weekend activity across America. Especially with millennials, these older areas are The post 5 Ways a Hosted Phone System Can Help Small Businesses Succeed appeared first on Inside the Asterisk. Inside the Asterisk


Become a Digium Reseller Through VoIP Supply!

If you’re a value-added reseller in the world of VoIP, then you understand how important it is to offer quality, top-name products that will leave your customers confident and happy.   And while there are endless options out there for you to choose from, adding Digium to your product portfolio is the perfect way to take your business to the next level!   Adding Digium to your list of offerings by becoming a reseller through VoIP Supply will not only allow you to add the flexibility of Asterisk but the benefits you will receive by signing up through us will set you apart from the rest!   How so? Well, for starters, you will be able to take advantage of our highly trained and experienced staff of VoIP experts to assist you in any situation.  You will also be able to take advantage of competitive reseller pricing and same day shipping!   So what are you waiting for? Become a Digium reseller through VoIP Supply today, and set your business apart from the rest!   Do you have experience with Digium products? What do you think of their line of VoIP hardware? Let us know in the comments! We want to hear from you! The post Become a Digium Reseller…


The story behind a cool graffiti

The post The story behind a cool graffiti appeared first on MIXvoip: Smart Business Telephony, Cloud SIP and Internet solutions. MIXvoip: Smart Business Telephony, Cloud SIP and Internet solutions


Large Retailers Trust Sangoma for their Data Network Solutions

The telephony card market in general has been agreeably declining for some time. Despite this, Sangoma’s telephony card division has continued to show tremendous strength, year after year, specifically in The post Large Retailers Trust Sangoma for their Data Network Solutions appeared first on Inside the Asterisk. Inside the Asterisk


Embedded Video Is Key for Engaging With Your Customers

There’s always room for improvement in everything you do. That includes customer engagement — and here’s a fresh way to do that: Add embedded video to your communications applications, whether for technical support or sales. According to the results of Vidyo’s survey, The Rise of Embedded Video Communications Report 2018, the top four use cases  Read More The post Embedded Video Is Key for Engaging With Your Customers appeared first on Vidyo Blog. Vidyo Blog


Chris Sherwood of CrossTalk Solutions Talks Tech at ITEXPO 2019

While we spent a lot of time talking to manufacturers and meeting our customers at ITEXPO, we had to make sure we left enough time to have a chat with the creator and founder of CrossTalk Solutions, Christ Sherwood. CrossTalk Solutions a VoIP consulting group, but they are best known for their YouTube channel which features new VoIP equipment, tutorials and more! Having worked with Chris for a while now, it was nice to finally meet and pick his brain about new technology and of course, VoIP! Want to see what Chris had to say about all of the excitement at ITEXPO 2019 and what he loves most about working with VoIP Supply? Then check out the full interview in the video above! Did you attend ITEXPO 2019? What were your thoughts on the show? Let us know in the comments! The post Chris Sherwood of CrossTalk Solutions Talks Tech at ITEXPO 2019 appeared first on VoIP Insider. VoIP Insider


Mitel Proposes an All-Stock Merger with Avaya

On April 25th, 2019 Mitel announced that it would be making a bid for their largest competitor Avaya. It is said that financial backers are planning to offer around $ 20 to $ 22 per share, valuing Avaya at over $ 2 billion. In the age of M&A, it’s always exciting to see how these types of partnerships pan out. Both Mitel and Avaya, in their own right, have a unique product offering and a very loyal following. Only time will tell how their customers feel about this acquisition. Are you currently a Mitel or Avaya reseller or agent? What are your thoughts on this M&A? The post Mitel Proposes an All-Stock Merger with Avaya appeared first on VoIP Insider. VoIP Insider


3 Reasons Why You Should Subscribe to a Hosted Phone System

Statistics show that most of you reading this are subscribed to some sort of monthly service or delivery of goods. Music and video streaming services, meal kits, delivery of home The post 3 Reasons Why You Should Subscribe to a Hosted Phone System appeared first on Inside the Asterisk. Inside the Asterisk


How to Increase your Revenue with Sangoma (Webinar Recap)

During this month’s Sangoma Reseller Webinar, Mark Carson discussed ways to increase your revenue with FreePBX and PBXact. If you missed the webinar, you won’t want to miss out on this quick recap!  Download the webinar slides here to learn more details! Sangoma Reseller Webinar Q&A Question 1: If I currently have FreePBX how do I transition to PBXact? Is it easy? Answer: If you have a Sangoma FreePBX Appliance Sangoma offers an upgrade module that allows you to convert your FreePBX into a PBXact system. The upgrade module gives you a new deployment ID that you plug into your system, converts it, then it goes out to the Sangoma portal, pulls in the software for PBXact appliance and turns it into a PBXact system. If you currently have FreePBX that you downloaded from the internet you cannot convert it into a PBXact system. Question 2: PBXact has a lot of modules, which ones do you see customers most drawn to? Answer: The modules that customers are most drawn to are Endpoint Manager for 3rd Party Phones, Paging Pro, Conference Pro, and Extension Routing. Endpoint Manager: Auto-provision and configure phones, paging devices, gateways, and specialty devices. Paging Pro: Valet style paging, scheduled pages, outbound notifications Conference Pro: End User Conference room management and control Extension Routing: Easily…


Unified Communications and Improved Service Time

I’ve written multiple blogs in the past about how Unified Communications (UC) can improve workforce productivity, collaboration, etc. We even have an excellent white paper outlining some of the actual The post Unified Communications and Improved Service Time appeared first on Inside the Asterisk. Inside the Asterisk


Sangoma’s VP of Marketing Jim Machi on the Telecom Reseller Podcast at Enterprise Connect 2019!

Sit down, grab a cup of joe and join Jim Machi, Sangoma’s VP of Marketing, and Doug Green from Telecom Reseller as they go in-depth on the Sangoma and Digium acquisition, their product roadmap and their strategic partnership with VoIP Supply. https://www.voipsupply.com/blog/voip-insider/files/2019/04/Sangoma_3_20_19.m4a Sangoma Switchvox: “2018 was really good. We bought a division of Dialogic in the beginning of January, and then also in September, we acquired Digium which came with Asterisk. So, it was a busy and hectic 2018 but through it all, we grew organically, but we also grew through these mergers and acquisitions – Jim Machi, Sangoma’s VP of Marketing. I think one of the biggest takeaways from this interview was that Machi assures us that Digium Switchvox is here to stay! When Doug asked Jim about the continuity of Digium Switchvox, this is what Machi had to say: “Switchvox is really key, Switchvox is a Premier UC offering that competes with Avaya and Mitel and it’s really important to us.”  Click and listen to the podcast here! The post Sangoma’s VP of Marketing Jim Machi on the Telecom Reseller Podcast at Enterprise Connect 2019! appeared first on VoIP Insider. VoIP Insider


Top Reasons Businesses Aren’t Adding Video to Their Communications Strategy

With real-time video communications growing rapidly in such markets as healthcare and financial services, why are other businesses still reluctant to embed this technology in their communications applications? The top two reasons, according to Vidyo’s recently released survey, The Rise of Embedded Video Communications Report 2018, are cost and security. Not too surprising. But if  Read More The post Top Reasons Businesses Aren’t Adding Video to Their Communications Strategy appeared first on Vidyo Blog. Vidyo Blog


Star2Star Named a 2019 Customer Product of the Year Award Winner

Star2Star Communications, a leading provider of communication solutions, announced that their Full Spectrum Communications Solution has been named as a 2019 Customer Product of the Year Award winner by TMC, a global media company. Star2Star is the world’s only provider of Full Spectrum Communications. The solutions unify voice, video, mobile, chat, fax, presence management, and more into a single, easy-to-use system. What does the Product of the Year Award recognize? This award recognizes vendors that are advancing the call center, CRM and telecom services. It also highlights products that empower their customers to meet and exceed their expectations and needs. “When we created the Full Spectrum Communications Solution, we had the customer experience front and center while designing the system,” said Michelle Accardi, President and Chief Revenue Officer at Star2Star. “Full Spectrum Communications are designed to solve the complexities and challenges of the modern business in ways other solutions can’t. When you have all of the technology you need under one platform, with the ability to integrate and customize for your unique needs, there is no limit to what you can accomplish.” This is the fourth consecutive year that Star2Star has been recognized with this award. Congratulations, Star2Star! We are very excited about the news and looking forward to serving…


IVR system for your business; is it the best choice?

IVR system for your business; is it the best choice? IVR systems have become widespread over the last decade. Subject of endless debates, this technology is a perfect solution to some and a less useful one to others. Let’s take a quick look at this omnipresent tool of call centers. Professionals working in call centers will tell you that the development of IVR has completely changed their trade (link). And the methods that are used to manage calls. Over the last years, the interactive voice response systems have become widespread. And now it forms the true backbones of call centers. Quick reminder: an IVR is a computer system that automatically processes the telephone calls received by a company. Callers are presented with several options that they can interact with. By pressing 1, or pressing 2 on their phone etc. the callers share valuable information. According to that choice the call is transferred to the proper department, or automatic information is provided. Cutting-edge technologies further can be integrated in some of these architectures. They can offer voice recognition, artificial intelligence and speech synthesis systems. A relief for businesses Generally, callers are identified and categorized when they call, benefiting from personalized assistance. Companies can even choose to program a hierarchical protocol amongst…


Drum Roll Please: Announcing Switchvox 7

Here’s some exciting news: The latest version of our award-winning Unified Communications platform, Switchvox 7, is now available! This is a big deal. It marks a major milestone in the The post Drum Roll Please: Announcing Switchvox 7 appeared first on Inside the Asterisk. Inside the Asterisk